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On July 13, the collective protection of the rights of the owners of Xiaopeng G3 2019 broke out. Owners of Xiaopeng cars in Guangzhou and Beijing pulled banners to protect their rights, putting up slogans such as "fraudulent car owners", "whoever buys them" and "infringes upon the legitimate rights and interests of consumers". Almost all of their demands are to return their cars. Xiaopeng Automobile headquarters, located in Guangzhou, was also surrounded by car owners.

The reason for the strong dissatisfaction of the old car owners is that on July 10, Xiaopeng launched the 2020 Xiaopeng G3 model, and some old car owners found that the 2020 Xiaopeng G3 improved a lot of battery life, and the price was not much different, or even cheaper. It means that the Xiaopeng G3 2019 model was eliminated after only half a year on the market, and some users who have just picked up the car feel at a loss, thinking that Xiaopeng deliberately conceals the information about the launch of the new model; at the same time, users who have been decided cannot return or upgrade the model.

In response to this problem, Chairman he Xiaopeng said: Xiaopeng Automobile will compensate all individual car owners of the G3 2019 model, and when purchasing any model of Xiaopeng car within three years from now on, on the basis of enjoying all the promotional policies and benefits of the proposed new car, it will enjoy an additional exclusive subsidy of 10000 yuan.

On July 13, Xiaopeng officially issued the "2019 exclusive Rights Policy statement" to explain the compensation measures in detail.

Policy content:

When the owner of Xiaopeng G3 2019 new car buys any of Xiaopeng's models within 3 years, or when the owner's immediate family members buy any model of Xiaopeng, they will enjoy the exclusive rights and interests of G3 2019:

The owner of Xiaopeng G3 2019 (subject to the owner information on the invoice of the new car purchase at the time of the first purchase), when purchasing any model of Xiaopeng within three years from July 12, 2019, on the basis of enjoying all the promotional policies and benefits of the proposed new car, enjoy an additional exclusive right of 10000 yuan

Exclusive rights and interests are reflected by deducting the final payment of newly purchased vehicles.

The first owner of each Xiaopeng G3 2019 model will enjoy the exclusive rights of one purchase.

When the owner of Xiaopeng G3 2019 chooses to buy a new Xiaopeng car, the used car shall be disposed of by agreement between the customer and the third party.

The owner information on the valid invoice of the new car purchased needs to be consistent with the original owner invoice of Xiaopeng G3 2019 and the owner information on the driving license.

The immediate family members of the owner of Xiaopeng G3 2019 (parents, husband and wife, children, subject to the materials that can verify the immediate family relationship, such as hukou book, marriage certificate, birth certificate, household registration certificate, etc.) when purchasing any new car of Xiaopeng, the owner of the new car should be able to match the information of the corresponding immediate family members in the hukou book provided by the owner.

Xiaopeng G3 2019 car has not yet picked up the order users, after the completion of the G3 2019 car, will also receive this exclusive right to buy.

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