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The new car had frequent problems for less than half a year, and the car owner was angrily crying at the 4S store: whose car will not break down

2024-11-17 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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Mr. Zhao bought a Qichen M50V in a local 4S store. Mr. Zhao and his wife are very satisfied with the car, both in appearance and performance. Especially in terms of safety, Nissan is worthy of recognition, but it is this car that scares Mr. Zhao.

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Mr. Zhao told reporters that the car ran less than 1000 kilometers, and in less than half a year, there were frequent problems with the car.

According to Mr. Zhao, the first time the car had a charred smell after a long drive, thinking that it was where the temperature was too high to taste, or where it was burning things. After contacting the manufacturer, the manufacturer also said that it was a minor problem. New cars will have a running-in period, a little taste is normal, so Mr. and Mrs. Zhao did not pay much attention to it.

The second time there was a problem was that in the course of driving, the handle of the gear was unexpectedly pulled off. At that time, Mr. Zhao's whole family was in this car. When such an accident happened, Mr. Zhao was stunned.

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When there was a problem for the third time, the car windows were out of control and there was a problem with the line. After finding the problem, Mr. Zhao seldom drives the new car. He was afflicted by four or five months of problems. Such an accident happened to the new car, but the manufacturer never said anything about it, and no one paid any attention to him.

It has been less than a year since the new car was purchased, but there have been frequent problems. Mr. Zhao said that he was very angry at this and hoped that the manufacturers would take the matter seriously, but the manufacturers seemed to turn a blind eye to it and kept stalling for time without giving any responses or specific solutions.

Mr. Zhao said that these three accidents were relatively lucky, and there were no more serious accidents, but even an inadvertent action in the course of driving may lead to an accident, not to mention such a big problem with the vehicle. When talking about this matter, Mr. Zhao could not help crying.

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Subsequently, the reporter interviewed the person in charge of the store, but the other side did not care much about Mr. Zhao's mood, and still did not seem to attach much importance to this matter. An employee went so far as to say, whose car is not broken? It's normal that the car broke down. Mr. Zhao was very angry at such an understated reply. Mr. Zhao said that when there was something wrong with the car, he found the person in charge of the other party to reflect the matter, but the other party always said that he would contact the manufacturer to give some compensation cars, not to mention that there was no compensation after repair. I don't even know the specific reason why the car appeared, saying that the information needs to be kept secret. Mr. Zhang thought that he had lost the right to know and said he could not accept it.

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No matter what the final outcome, buying a new car can not have a good experience, but frequent problems, fear all day, and even make the car owners cry. Putting aside the car problem, in terms of the attitude of the 4S store in dealing with the problem for Mr. Zhao, this attitude of solving the problem by avoiding the key points is really infuriating.

Finally, Mr. Zhao chose to expose the matter through the media and consult with the media on this matter, and we will continue to follow the follow-up progress.

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