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The purchase of new energy vehicles is subsidized to a certain extent by the state, and the monthly cost is relatively low, so it is favored by many consumers. Hangzhou Mr. Li is no exception, to the new energy vehicle heart or recognition, so on July 1 this year, bought a new energy vehicle, did not expect just opened not long, battery appeared problems.

Mr. Li bought a BMW 530Le new energy vehicle at Hangzhou Baoxin BMW 4S store in Xiaoshan, Hangzhou. The naked car cost more than 440,000 yuan. On July 1, 4S shop informed Mr. Li to pick up his car. On July 7, Mr. Li drove his car to 4S shop for paint repair after being rubbed by his neighbor's car in the underground garage. The next day, the staff of 4S shop actually informed Mr. Li that BMW's battery failed and could not be charged. At present, the car could not start normally. Mr. Li turned out the photos taken at that time, and the warning sign on the meter showed that the battery needed to be replaced.

Mr. Li felt that one of the most important parts of the new energy vehicle was the battery. The new car had problems only after driving for a week. The car also had problems in the maintenance process. The 4S shop should be responsible for the problems. The quality problems of the vehicle were also suspected.

In this regard, the reporter found the after-sales manager of 4S shop to seek the next solution, Dong manager said, Mr. Li drove the car here to repair paint, technicians found that the fault light is on, by the way to the car battery detection, found that a communication module of the car battery damaged, in the protection of the new car, the fault light of the new car just lit up, but after detection, the battery itself is no problem, according to the three guarantees method, will replace the corresponding parts.

Mr. Li has certain concerns about this. After all, the new car has only been opened for a week and there are problems. Therefore, 4S shops must promise to give themselves corresponding warranty promises, otherwise they will not agree to replace parts. If you do not agree to the lifetime warranty, add an additional 8 years or 120,000 kilometers of warranty service to the previous warranty.

Hearing the owner put forward such a request, the after-sales manager of the 4S shop replied that the customer's request should be satisfied as much as possible after discussion with the 4S shop. However, due to differences between the two sides on the warranty period, negotiations between the two sides are still in progress.

A BMW new energy vehicle of nearly 500,000 yuan has a problem with the battery only after one week of operation. We will not discuss whether the battery itself has a problem or whether the owner uses it improperly. Regardless of whether there is any problem with the core components, the owner should actively cooperate with the 4S shop for maintenance and inspection after buying the car, and the manufacturer should protect the interests of the owner and improve the quality of his products as soon as possible.

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