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According to relevant media reports, the owner accidentally caused the windshield of the vehicle to be broken to 4S shop for maintenance, but without the owner's consent to paint the whole vehicle privately, and called it "industry regulation", what is the specific situation?

In June this year, Ms. Tong of Yangzhou City was smashed by a falling hard object when her vehicle was parked in a hotel parking lot in Jiangdu. The hotel agreed to compensate for the loss through negotiation. So Ms. Tong sent the vehicle to the designated Jiangdu Longxing Yueda Kia 4S shop for maintenance.

According to Ms. Tong, when she sent the vehicle to the 4S shop at that time, after checking the 4S shop staff proposed that the vehicle had scratches in addition to the broken windshield, and suggested that Ms. Tong paint the whole vehicle. However, Ms. Tong thought her vehicle was original paint, so she refused.

However, another unexpected thing for Ms. Tong was that two days ago, Ms. Tong received a call from the 4S shop saying that the vehicle had been repaired and that the vehicle had been painted.

Surprised, Ms. Tong immediately came to the 4S shop to negotiate, and refused to sign the construction order given by the 4S shop.

However, in the face of customers 'doubts, the store took a tough attitude and detained Ms. Tong's vehicle. Ms. Tong said that if you want to drive the vehicle away, you must sign on the construction order, that is, approve all the items maintained by the store.

For this situation, one of the sales managers said that there may be a problem in communication, and the staff did not understand Ms. Tong's meaning.

In addition, from the maintenance items on the maintenance construction list, in addition to accident maintenance and dismantling items, there are more than ten handwritten maintenance items.

However, another maintenance manager argued that it was "industry regulation" to add maintenance items without permission.

Optimus Prime Law Firm lawyer Wang said that both parties actually formed a repair contract relationship, since it is a contractual relationship, the content rights and obligations of the contract should be voluntary and recognized by both parties. However, at present, 4S shop can not get the basis for the owner to approve the paint change of the whole vehicle. Secondly, there is no legal basis for the 4S shop to detain the owner's vehicle without permission.

Nowadays, there are too many charging methods invisible to consumers in 4S stores, but we dare not imagine how much profit there is between stores that add maintenance items without the consent of owners.

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