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According to relevant media reports, Ms. Ma's car in Qingdao suddenly stalled while driving and was never able to start again. Ms. Ma found the 4S store many times to negotiate with after-sales service, and everyone's answer was the same: let Ms. Ma and so on. What exactly is the situation?

Ma, a woman in Qingdao, spent more than 1.2 million on a Porsche Cayenne SUV in November 2018 and has been driving around the city since. On July 6, when Ms. Ma and her husband went home, the car suddenly stalled when it arrived at the underground garage of the community, and it could not be started. at the time of the accident, the vehicle only drove more than 10,000 kilometers.

Ms. Ma immediately contacted Porsche after the sale. At that time, Porsche also sent a maintenance staff to the scene to check. After that, the maintenance personnel suspected that there was something wrong with the starter of the vehicle, but the specific situation had to be dragged back to the store for testing.

In the afternoon, Ms. Ma followed the car to the Porsche after-sales service center, and the staff told Ms. Ma that they would conduct a detailed inspection and troubleshooting of the vehicle and let Ms. Ma go home first and wait for the news.

Two days later, the Porsche service center replied to Ms. Ma that the vehicle needed to be replaced because there was something wrong with the starter, but at present there were no parts in the store that could not be replaced until the original factory shipped.

In the following time, Ms. Ma went to the Porsche after-sales service center many times to ask how long it would take for vehicle maintenance, but the attitude of the staff in the meantime made it difficult for Ms. Ma to accept. According to Ms. Ma, the Porsche Service Center is willing to pay 10,000 yuan for maintenance as compensation to Ms. Ma, saying that if Ms. Ma is willing to accept it, there is nothing they can do if she is not willing to do so.

The next day, Ms. Ma came to the Porsche service center, and the reply she got was to ask Ms. Ma to wait and was willing to add another 10,000 (two years) of maintenance. However, Ms. Ma is still unwilling to accept compensation from the service center and only wants to know the specific pick-up time.

Then the reporter followed Ms. Ma to the Porsche after-sales service center again. During the two hours of conversation between the two sides, the staff always expressed the same meaning, that is, they will take care of the car, but the accessories still need to be coordinated. The staff did not give a specific time for when Ms. Ma's car could be repaired.

Before the deadline, the Porsche after-sales service center also gave Ms. Ma a final reply that the starter would arrive on the 25th of this month, that is, Ms. Ma's car could not be repaired until August at the earliest.

But the editor also learned about Porsche's service attitude on the Internet.

For automobile companies, they should pay attention to the after-sales service to their customers, rather than avoiding the important points and avoiding the problems. "the customer is God" should not be just a slogan, but should be done.

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