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The incident about the failure of Mercedes-Benz is also common to the majority of consumers, the "broken shaft door" incident that has been troubling car owners has not subsided, and car quality problems still appear frequently. Mr. Hou, the owner of the Mercedes-Benz from Ningbo, also encountered the quality problem of the Mercedes-Benz. When the Mercedes-Benz C180, which had just been bought for a month and a half, drove to 7247 kilometers, the car had the problem of only moving forward and not going backwards. As a result, the owner found that there was something wrong with the original gearbox. The 4S store replied to the owner that it wanted to change the gearbox.

During New Year's Day's period in 2019, Mr. Hou of Ningbo (hereinafter referred to as the car owner) bought a Mercedes-Benz C180 at Ningbo Lixing Mercedes-Benz 4S store (hereinafter referred to as the store owner) for 200000 yuan. The car owner drove back to his hometown in Guangxi during the Spring Festival, and as a result, the car broke down in Guangxi, and he could only move forward and could not reverse the car. On February 17, the owner dragged the car into the shop for repair. after checking the car, the shopkeeper told the owner that there was something wrong with the gearbox and that the failure was not man-made.

The shopkeeper replied that the car needs to be replaced with a brand new gearbox assembly. The owner asked the store to replace a new car, but according to the relevant laws and regulations of Zhejiang Province, the car can only replace the whole car or return it and compensate for the loss if there is a quality problem with the main parts of the engine or gearbox within 60 days or 3000 kilometers. However, the mileage of the car owner is already 7247 kilometers, which fails to meet the requirements of the regulations. Seeing this situation of the car owner, out of concern for the customer, the shop owner promised to give the car owner A guarantee, B guarantee, air conditioning filter element and free maintenance, while the car owner was worried that the replacement of the gearbox would affect the salvage value of the car and asked the shop owner to compensate 50,000 yuan.

At present, the two sides have failed to reach an agreement on compensation.

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