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The upgrade of the model led to the collective protection of the rights of the old car owners, and Xiaopeng announced the compensation plan.

On July 18, Xiaopeng revealed to the media that Xiaopeng will provide two options for old car owners: one is to convert the promised repurchase subsidy of 10, 000 yuan into 100000 Xiaopeng Mall points. Car owners can be used to buy boutique, after-sales maintenance, charging, etc.; second, within three years, Xiaopeng buys the old car at a 40% discount, and the owner can buy Xiaopeng's new model as long as the price difference is made up.

For the earlier user rights protection of the return request, Xiaopeng obviously can not be satisfied. According to the compensation plan, it means that old car owners either get points, or within 3 years, 40% discount on old cars to buy new cars will continue to become Xiaopeng owners.

Users who have ordered Xiaopeng G3 2019 but did not mention the car have officially denied the claim that "it can be converted to G3 2020". If users choose to continue to buy 2019 G3 models, they can also enjoy exclusive rights after the delivery of the car.

It is not known whether the old car owner of Xiaopeng has any other ideas about the compensation plan. Xiaopeng said that the plan of choosing one of the two is currently the final plan that the company can give, and the formal details will be announced in the near future.

On December 12, 2018, Xiaopeng G3 was officially launched.

On July 10, 2019, Xiaopeng suddenly announced the launch of 2020 Xiaopeng G3 models. Some old car owners found that the range of the 2020 Xiaopeng G3 has improved a lot, and the price is not much different, or even cheaper. From the comparison price, the starting price of the long-range 520 model is 159800 yuan, which is almost the same as the adjusted price of the 2019 Xiaopeng G3, but the mileage is more than the 169km.

The Xiaopeng G3 2019 model was eliminated after only half a year on the market. Many regular Xiaopeng users booked the car in advance and waited for more than 300 days to pick up the car. some users who had just picked up the car felt at a loss and thought that Xiaopeng deliberately concealed the listing information of the new model and sold the old model to them. At the same time, Xiaopeng users who have been decided cannot cancel their contracts or upgrade their models.

On July 12, Chairman he Xiaopeng issued an apology letter, saying that the price of the new model was basically the same as that of the old model. In addition, he Xiaopeng also offered old car owners a coupon of 10,000 yuan for the purchase of Xiaopeng's new car.

Many car owners do not buy the 10,000 coupon compensation plan, some car owners said: "pick up the car to replace, the new car into the old model, deceive consumers, but also want us to buy Xiaopeng's car?"

On July 13, the collective protection of the rights of the owners of Xiaopeng G3 2019 broke out. Owners of Xiaopeng cars in Guangzhou and Beijing pulled banners to protect their rights, putting up slogans such as "fraudulent car owners", "whoever buys them" and "infringes upon the legitimate rights and interests of consumers". Almost all of their demands are to return their cars. At the same time, Xiaopeng Automobile headquarters, located in Guangzhou, was also surrounded by car owners.

On July 14, Sun Yuchen, who photographed Buffett's charity luncheon for more than 30 million yuan, claimed on Weibo that he supported Xiaopeng car owners in safeguarding their rights, and personally set aside 10 million yuan as a legal deposit to support Xiaopeng car owners to sue Xiaopeng cars. subsidize 80% of the legal fees until the official is satisfied with the solution.

Xiaopeng said that they care about the feelings of users, have been doing repeated, a lot of communication with users, collected the reasonable demands of car owners and feedback to the senior management, the latest compensation plan is the greatest sincerity after repeated communication with users.

After Xiaopeng officially announces the detailed rules for the implementation of the plan, we will continue to pay attention to what the old users will think.

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