AutoBeta(AutoBeta.net)07/18 Report--

Mr. Zheng, from Jiaozuo, Henan Province, bought a Mercedes-Benz E260L from Zhengzhou Penglong Wantong Automobile sales Co., Ltd. on June 7 this year. On June 8, when Mr. Zheng was driving his new car to Luoyang, the central control screen suddenly went off, there was no response when he clicked the open button, and there was a stop sign on the dashboard.

Mr. Zheng immediately contacted the 4S store and carried out a series of operations under the guidance of the remote control of the staff, but there was still no response. The staff told Mr. Zheng that the mainframe system may not be upgraded and asked him to go to the 4S store to check it out.

Originally planned to go to the 4S store to check, did not expect the next day all the functions are ready. The 4S store said it may have crashed.

In early July, Mercedes-Benz once again had a problem. Mr. Zheng drove the car to the 4S store to upgrade. Unexpectedly, before he got home, the car had another problem. Mr. Zheng lost trust in the 4S store and asked the 4S store to return the car. However, the 4S store said that it does not belong to the scope of the three packages and cannot be changed, but can only extend the warranty.

The reporter saw Mr. Zheng and his new car in the 4S store. After Mr. Zheng started the car, the main engine did not respond. Mr. Zheng tried to press several control buttons, but there was no reaction. The words "active parking assist system and PARK parking TRONIC stop operation see user manual" and "constant speed cruise control and speed limit function stop operation" are scrolling on the dashboard.

In this regard, the staff of the 4S store said that the host of the vehicle just controlling the screen was abnormal and would not affect normal driving. For this problem, we also told the manufacturer that the manufacturer's reply was to change the mainframe, just look at the code behind the mainframe, and then report it to the manufacturer to replace the mainframe. You don't have to worry about dismantling the car.

After a debate, Mr. Zheng changed the request of returning the car to a change of car, asking the 4S store to replace a car of other models of the same class, and the price could be refunded more and made up less.

On the other hand, the 4S store insists that it can only replace the mainframe, turning the original extended warranty into Mr. Zheng's account recharging 5000 yuan in the 4S point, which is at his disposal.

The two sides did not reach an agreement.

In response to Mr. Zheng's experience, the reporter contacted the after-sales service. After registering Mr. Zheng's vehicle information, the staff said that the vehicle return and replacement policy needed three guarantees and the new car quality assurance policy launched by Mercedes-Benz in May this year. The after-sales staff said that they would contact the dealer to help solve the problem, and the client would deal with the matter.

On July 13, the reporter interviewed Manager Zhang of the 4S store, who said that Mr. Zheng's car only had a malfunction in the mainframe, and the driving function could be used normally, just because the screen could not like you and could not carry out the next operation according to the interface. So it can't be used. Although there is a problem with the screen unit that the host is responsible for, to be on the safe side, the host should be replaced, and this problem will not occur after the replacement.

As for the problem of "constant speed cruise control and speed limit control stop working" that Mr. Zheng is worried about, Manager Zhang explained that the Mercedes-Benz constant speed cruise system can be removed by pressing the button, braking, and putting in neutral, and the probability that the three methods will fail at the same time is almost zero.

Manager Zhang said that after the replacement of the mainframe, the warranty period can be extended, and the mainframe can only be returned and replaced if there is still a problem after 5 times of maintenance. Mr. Zheng said that consideration is needed and the two sides are still in the process of mediation.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat