AutoBeta(AutoBeta.net)07/20 Report--

Mercedes-Benz has a flat tire again! The Mercedes-Benz, which the owner bought for 740000, burst seven tires in a year. In addition, the steering wheel is suddenly locked in the vehicle. What is the specific situation?

According to relevant media reports, in January 2018, Mr. Wang bought an E320 at the Shaoxing Yuexing Mercedes-Benz 4S store. According to Mr. Wang, the car he bought had a flat tire when it reached 10,000 kilometers. Today, when the vehicle has driven to 34000 kilometers, it has blown out seven tires, equivalent to an average of one tire in 5000 kilometers.

Mr. Wang also said that four tires had burst this month, three of which burst in a week. Although it is learned that three tires of Mr. Wang's vehicle are from the original factory, and the other four were changed by Mr. Wang himself, it is not normal for seven tires to burst in 30000 kilometers.

On this question, Mr. Wang also asked the Shaoxing Yuexing Mercedes-Benz 4S store, which bought the vehicle at that time, and one of the receptionist, Chen, said they suspected it was caused by a break when the vehicle was too hard. But Mr. Wang said he was driving on the highway. In response to this, Director Chen said that they could not know the specific situation for the time being, and they needed to check whether the wheel steel ring was purely broken.

Unexpectedly, only two months later, there was something wrong with Mr. Wang's Mercedes-Benz. According to Mr. Wang, he was driving normally on the road when the steering wheel suddenly exploded and scared Mr. Wang, so Mr. Wang stopped the vehicle in time and called a trailer to the 4S store for testing.

This time the vehicle fault was quickly detected and the new steering engine needed to be replaced, but Mr. Wang completely lost confidence in the vehicle and hoped that the store would be able to change cars.

As for the sudden death of the steering wheel, the store's after-sales manager said it was because of a problem inside the vehicle, but the details were not known, and admitted that it was caused by the product quality of the steering machine itself. However, with regard to Mr. Wang's request for the return of the vehicle, the store said that it has not yet reached the standard.

With so many problems with the car, Mr. Wang was worried that it would threaten his safety and said he would never drive the car again. It is proposed whether the price difference can be properly made up for vehicle replacement, and the two sides are still negotiating on this issue.

As for the seven tires that Mr. Wang reflected before, the store also gave a specific reply, because the AQSIQ reported and announced the recall of some imported and domestic Mercedes-Benz E-Class cars equipped with 19-inch tires, but the time will be in October, so the store also said that it did not know the specific situation. And Mr. Wang's car is within the scope of the recall.

For the problem of a flat tire of Mercedes-Benz, there has been a post from netizens saying "is it a common problem that Mercedes-Benz E-class tire is easy to blow out?" And the editor searched the relevant cases from the Internet and found that many car owners exposed the problem that Mercedes-Benz tires were easy to burst under impact, and the fracture position was basically the same.

Mercedes-Benz recall program also gives a specific statement.

On May 27th, Mercedes-Benz (China) Automobile sales Co., Ltd. and Beijing Mercedes-Benz Automobile Co., Ltd. announced the recall of some imported and domestic Mercedes-Benz E-Class cars with 19-inch tires, starting from October 25, 2019, a total of 44900 vehicles.

The reason for the recall is that when the tire of the vehicle is impacted by a large external force in the course of driving, it will produce bulging or tire pressure loss due to damage, considering that the vehicle is equipped with low-pressure continuous running tires, the above situation has safety risks under some extreme conditions.

Solution: Mercedes-Benz (China) Automobile sales Co., Ltd., Beijing Mercedes-Benz Automobile Co., Ltd. will replace the improved front and rear tires for vehicles within the recall range free of charge to eliminate safety risks.

The recall was carried out under the circumstances that the State Administration of Market Supervision and Administration launched a defect investigation. For some time, the defective Product Management Center of the State Administration of Market Supervision and Administration has received defective clues from consumers to reflect the problem. Upon receipt of the defect clues, the State Administration of Market Supervision and Administration shall immediately organize and carry out defect investigation and assessment. After investigation, the State Administration of Market Supervision and Administration informed the producers to carry out the recall. Mercedes-Benz (China) Automobile sales Co., Ltd. and Beijing Mercedes-Benz Automobile Co., Ltd. decided to take recall measures to eliminate safety risks.

After the complaints and feedback from the majority of car owners, Mercedes-Benz finally admitted the quality problem of tire defects. This month, Mercedes-Benz will recall some imported S-class and CLS-class cars because of faults in its transmission software. it was only after complaints from the majority of car owners and the defect investigation initiated by the State Administration of Market Supervision and Administration that Mercedes-Benz finally admitted the hidden defects.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat