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According to relevant media reports, a Land Rover owner damaged the front of the vehicle due to an accidental rear-end collision and then went to the 4S store for repair. as a result, he accidentally found that the middle net and logo of the vehicle were not the original parts after repair. what's the specific situation?

In June this year, a Mr. Li in Changchun caused an accidental rear-end collision with the range Rover, causing damage to the front of the car. Because Mr. Li had taken out car insurance for a 4s store before, he immediately found a 4s store named "Lujie" on Silicon Valley Street in Changchun for maintenance. Unexpectedly, when the car was just repaired and picked up, Mr. Li found a problem.

According to Mr. Li, after repairing the car at that time, he found that the logo of China net and China net were auxiliary factory parts, because the touch and replacement of China net obviously felt that the hardness was not enough. Immediately contact the staff, the reply is the original parts.

After listening to the explanation of the staff, Mr. Li drove the car away, but he was still worried when he went back, so he asked a friend who runs a repair factory to help with the identification. As a result, the reply from my friend to Mr. Li was that the medium net on the vehicle was the auxiliary factory parts, and the price was about a few hundred yuan.

After that, Mr. Li also compared his newly repaired Land Rover net with other Land Rover cars, and found that the vehicle net was not only soft, but also obviously shook the Land Rover logo, so Mr. Li immediately communicated with Lujie 4S store. According to Mr. Li, the staff of the Lujie 4S store in Changchun at that time also recognized that the car was a secondary factory part, but the base was the original factory.

Mr. Li also said that at that time, he insured 4S store car insurance in order to have after-sales protection, you can use the original factory accessories. As a result, I didn't expect that the car repair experience in Changchun Lujie 4S store made Mr. Li feel very unreliable.

Before that, Mr. Li also contacted the insurance company, which said that they paid according to the value of the original factory parts, in which the value of the original Zhongwang accessories was about 6000 to 7000 yuan, while Mr. Li learned that the deputy factory parts were only about 500 to 600 yuan. As the price of the original factory parts is very different from that of the auxiliary factory parts, and it is not known whether other maintenance parts are used by the auxiliary factory parts, I hope the 4S store can give an explanation.

Then the reporter and Mr. Li again came to Changchun Lujie 4S store to understand, but 4S store refused to interview.

So called the Land Rover Chinese official website customer service for consultation, customer service staff said that because they are here is the factory, vehicle maintenance is fully entrusted to the 4S store. As long as it involves vehicle maintenance, accessories are purchased globally, and all accessories are original accessories. For customers to question the maintenance is the auxiliary factory accessories, customer service staff said to understand with the 4S store before communicating with customers. In this regard, Mr. Li also said that he would continue to safeguard his rights.

According to the editor, in fact, in order to pursue higher profits, many 4S stores will "change beams" in the maintenance process and purchase products at lower prices than the original factory. Since the maintenance list received by consumers is only coded, there is no specific text description, and generally speaking, they will not deliberately check it. And consumers can not always monitor the maintenance process, so most of the time 4S stores will "misbehave".

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