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A woman in Anyang, Henan province revealed that she bought a brilliance BMW in early 2018. Recently, the vehicle suddenly lost power on the highway, the dashboard issued a warning of engine overheating, and tests in the 4S store found that the vehicle belt was broken into three pieces and the pulley was locked. A staff member of the 4S store said that it was normal wear and tear, not a quality problem.

According to the owner of BMW, the brilliance BMW he bought only ran more than 440,000 kilometers in a year and a half. While driving on the highway, the vehicle suddenly stopped when it was driving, and then the vehicle warned that the engine was overheated. I was scared at that time.

Then she wanted to open the engine cover to see what was going on, only to see that the engine was in a mess, the vehicle belt was broken into three pieces, and there was an oil leak.

Three days later, Anyang asked the owner to tow the car back to the 4S store for repair according to Debao Automobile sales Company, and also said that the problem with the vehicle was caused by normal wear and tear. One of the technical managers said that the belt was broken due to the wear of some bearings inside the engine, which was normal wear.

The owner said he did not approve of this reply, because he bought his car for more than a year and maintained the car. Since there is normal maintenance, why is there such a problem?

The technical manager of the 4S store did not give a specific reply to the owner's claim, but said that they were only responsible for repairing the vehicle, and they were responsible for repairing the owner's vehicle if there was something wrong with it, but they did not know whether there was a quality problem with the vehicle.

Another staff member of Anyang Debao Automobile sales Company said that the owner of the car is not a quality problem, because the vehicle has been purchased for a year and a half, during the exercise process will also cause different wear and tear.

Some people in the industry explained that the main cause of the failure of the owner's vehicle was the belt fracture caused by the locking of the pulley, which finally led to a series of problems such as oil leakage. And a normal pulley has to run more than 60,000 kilometers to be judged as normal, so belt fracture is not a normal phenomenon, obviously a quality problem.

Finally, Anyang Debao Automobile sales Company gave BMW owners two solutions, one is to repair the vehicle free of charge, and bear a series of trailers and other costs, and give the owner an extension of insurance for another year. Another option is to be willing to allow car owners to change cars by way of replacement.

However, at present, the owner's vehicle has been discounted into 126000 yuan by 4S points, and the owner spent a total of 263000 yuan at that time. The two sides have not yet reached an agreement. We will continue to pay attention to the latest development.

There are also professional netizens to respond to this.

For car companies, it is still necessary to control quality problems, and do not affect the reputation of the brand because of some defects.

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