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The popularity of cars has indeed brought great changes to everyone's life, making it particularly convenient for everyone to travel, which makes everyone's love of cars please climb another tall building. But recently, there is a gentleman himself bought a new car but let him brain-wrenching, this is how? Let's go and have a look.

Mr. an spent 180000 yuan to buy a new Passat at a local SAIC-Volkswagen 4S store. When he bought the car, he found that the safety fault light of the quality car was flashing all the time, so he asked the sales staff at that time. The salesman asked Mr. an to go directly to the 4S store and adjust it. After buying it, he went to the 4S store. As a result, the staff of the 4S store told Mr. an that it was a faulty car.

According to Mr. an's vehicle dashboard, the airbag fault light on the car has been in a state of failure, so the reporter accompanied Mr. an to the car sales company to learn about the situation.

As soon as they arrived at the car sales company, the two sides quarreled. The staff of the store said that we were only selling the car, but Mr. an thought that the car was bought from here, so it should be docked here. But the staff said that it was not their responsibility at all. The contracts were all signed in the 4S store.

The mood of consumers is understandable, the country has three guarantees of law, the same country also has laws to restrict dealers to ensure that the quality of products sold by dealers is qualified, there are no problems. But now that there is something wrong with the car, aren't you going to solve it?

Then, everyone came to the 4S store, but the director of the 4S store denied this, saying that the car was not made by the 4S store.

Finally contacted the lawyer, the lawyer said that the purchase contract of the car is the 4S store, then the 4S store should be required to bear the ultimate responsibility for selling a product with a serious quality problem to the consumer, in this case, the consumer has the right to require the 4S store to repair the car accordingly, or even to replace the car. The director of the 4S store has nothing to say.

Then contacted the manufacturer, the manufacturer immediately replied, in order to ensure customer satisfaction, will immediately replace a new car for Mr. an, until this matter is satisfied, this matter is also satisfactorily resolved.

There is a question about this, 4S shop accidents occur frequently, is 4S store not responsible? 4S stores not only sell cars, but also guarantee every car they sell. If even the product problems of the vehicles cannot be guaranteed, then who dares to trust 4S stores?

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