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According to relevant media reports, Kunming Mr. Li's new Mercedes-Benz found that it could not change gears in just one day, and the engine needed to be changed after being tested by the 4S store. It was also found that there was a maintenance record before picking up the car, but the 4S store said it was an authorized PDI test.

In May this year, Mr. Li from Kunming spent more than 500,000 yuan on a Mercedes-Benz E300L at the Kunming Xingqi Mercedes-Benz 4S store. Unexpectedly, less than a day after driving, the car had problems.

According to Mr. Li, when he was driving the car the next day, he suddenly found that the car would not change gears when it changed gears, that is, it was still in first gear when it reached more than 7000 revolutions, and there was a loud noise. But this is occasional, but the frequency is very high.

After discovering the problem, Mr. Li immediately contacted the sales staff of the 4S store, but the salesperson told him that it was caused by improper personal operation. Mr. Li sent the car to the 4S store for testing, and the store said there was no problem.

But when Mr. Li retrieved the car and used it again, the same problem occurred again, and Mr. Li recorded the scene. In addition, Mr. Li also found a maintenance list left on the vehicle by the staff. From the maintenance list, Mr. Li saw that his vehicle had a maintenance record before picking up the car, but the maintenance content was consistent with the problems reported by Mr. Li. Before that, Mr. Li found 4S many times to ask for an explanation, but the store did not reply.

Mr. Li and the reporter once again came to Kunming Star Flag Mercedes-Benz 4S store to learn about the situation. The shop staff said that Mr. Li did not find a problem with the vehicle when he picked up the car, and we did not detect a problem. When Mr. Li said there was something wrong with the gearbox, the staff said there was no conclusive proof that there was something wrong with the gearbox.

Mr. Li also said that when he went to the store to test the vehicle, the maintenance staff said that the computer motherboard was broken and the computer motherboard had to be replaced. In the second test, it was said that the variable box was broken, and it was necessary to change the variable box, while the new car had to change the variable box, which must be unacceptable to him. However, the store refused to change cars because it could not meet the three-guarantee conditions.

In addition, when Mr. Li talked about the maintenance records before picking up the car, the staff said that it was an authorized PDI test, and all cars had to be done, but not every new car would have no problems after PDI testing.

When Mr. Li asked about the specific treatment plan, the store refused to reply temporarily on the grounds that the person in charge was absent.

The repeatedly exposed quality problems of Mercedes-Benz are unacceptable to any consumer. But that doesn't seem to have much impact on Mercedes-Benz sales in China. The cumulative sales of Mercedes-Benz in China reached 344657 in the first half of 2019, an increase of 1.3% over the same period last year.

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