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July 24, in view of the previous "concealment of the new car on the market, triggered Xiaopeng G3 2019 car owners to protect their rights" storm, Xiaopeng Motor gave the latest compensation rules. However, through understanding, it is found that most rights protection car owners are still unable to recognize the plan, thinking that Xiaopeng is completely insincere, and car owners will not compromise and safeguard their rights to the end.

The specific compensation contents are as follows:

Option 1: provide 100000 points worth 10000 yuan, which can be used to offset part of the price when Xiaopeng car is self-operated, authorized partners for vehicle maintenance, overcharging, vehicle repair, exchangeable boutique, and when I and my immediate family members purchase new cars.

Plan 2: provide 2019 G3 three years 40% discount replacement right, that is, when 2019 G3 owners buy any type of Xiaopeng new car three years later, they have the right to replace their standard 2019 G3 vehicles with Xiaopeng at 60% of the naked car price on the car purchase contract, and make up for the price difference to buy Xiaopeng's new car.

However, both Plan An and Plan B are designed around the continued purchase and use of Xiaopeng cars, and have not been recognized by the rights protection owners. A Guangzhou Xiaopeng G3 owner said that 100000 Xiaopeng car points with a compensation value of 10, 000 in Plan A can be used to exchange and use maintenance vouchers, maintenance vouchers, recharge cards, boutiques, as well as additional vouchers, but there is no cost-effective thing in the mall, and the actual value of 100000 points is less than 3, 000 yuan. Such a perfunctory and simple compensation scheme has aroused the dissatisfaction of car owners. Some car owners said that they would rather accept 10,000 yuan in cash compensation than plan A. in fact, there is nothing to choose from.

From this point of view, whether it is cost-effective or harsh conditions, are questioned by rights owners are dissatisfied with the sincerity, most rights owners still can not recognize the plan, car owners will not compromise and will protect their rights to the end.

As for plan B, the reaction of rights protection car owners is even stronger. The plan shows that the owners of the 2019 Xiaopeng G3 need to complete the replacement within 34 months and no more than 38 months. In this regard, rights protection car owners have expressed doubts, "if you buy after three years, what is the significance of the lifetime warranty of the model?" "what if Xiaopeng goes out of business three years later?" Another car owner said, "it is impossible to change cars after three years, and you still have to make money to buy a house. How can you have so much money for Xiaopeng?"

To say the least, even if the car owner is willing to replace Xiaopeng car after three years, and meets the service life of three years, it does not necessarily meet the harsh replacement conditions proposed by Xiaopeng Automobile. According to the plan, the 2019 Xiaopeng G3 also needs to meet the requirements of driving mileage of no more than 80, 000 kilometers and no major damage during the replacement period. In response, some car owners said that Xiaopeng sets a driving mileage of 80,000 kilometers for three years, which can only drive an average of 73 kilometers a day, while the distance to and from work tomorrow is more than 80 kilometers, which simply cannot meet the demand. This is still a working day, if you go out on holidays, the mileage will increase, and you have already driven 40,000 kilometers in less than a year. Do you want to replace cars to limit your travel in the future?

Looking at the entire automobile market, we have never heard of a car brand proposing a limit on vehicle mileage, and some analysts say that this is because Xiaopeng lacks confidence in the quality of its products. At least raising the standard to 120000 kilometers in three years can show more Xiang Hengyi, while 80,000 kilometers in three years looks more like a "routine."

In addition, traffic accidents are inevitable in the process of driving, and these problems are beyond their control. It is unkind for Xiaopeng to make use of these conditions to excuse its mistakes. From this point of view, within three years, the old car owner has to help Xiaopeng maintain his car, do not bump into it, and return it to Xiaopeng's car for market use three years later.

In addition, it also reflected to the media that the protection of rights is justified, not because of the psychological gap caused by the high range and low price of new cars, but because Xiaopeng can conceal or even deceive consumers to import and buy old models before the new models are put on the market.

Netizens commented one after another:

In view of this, Xiaopeng's compensation plan is indeed lack of sincerity, but also because of various conditions, resulting in a large number of car owners can not meet the conditions of replacement of new cars. For car brands, consumer support plays an important role in the development of car companies, and now because of this, Pengyou has lost trust in Xiaopeng Automobile, and now the only demand is to insist on returning the car.

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