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When Land Rover broke down on the same day, the 4S store refused to lose money: otherwise, the whole industry would be out of order.

2024-11-05 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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According to relevant media reports, Mr. Wang from Shenyang bought a range Rover and found something wrong with the car on the same day. The 4S store said after sale that it could repair the car for free, but could not meet the 5000 yuan compensation proposed by Mr. Wang, otherwise the whole industry would be in a mess.

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In June this year, Mr. Wang spent more than 800,000 yuan on a range Rover at the 4S store of Zunrong Lujie in Shenyang. As a result, he found that the faulty light was displayed on the dashboard on the same day, and the faulty light would turn on as soon as the vehicle started.

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Mr. Wang then drove the car to a friend's auto repair shop for testing, which showed a "heating oxygen sensor failure". Knowing this problem, Mr. Wang contacted the 4S store after sale, but the after-sale reply was that the small factory outside was not professional enough and needed Mr. Wang to go to the 4S store to conduct a comprehensive test.

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As a result, Mr. Wang went to the 4S store for testing, and the results showed that it was the same, and it was also a "heating oxygen sensor failure". Mr. Wang said that a manager surnamed Wang in the store negotiated with him that there was nothing wrong with the vehicle, but that it was only caused by poor oil products.

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Mr. Wang also said that after picking up the car at that time, accompanied by a salesperson in the store, he went to the nearby gas station to refuel. As a result, the vehicle came back with this fault, but now he claims that there is something wrong with the fuel he added. Therefore, Mr. Wang has doubts about the quality of the vehicle.

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Wang, manager of the 4S store in Shenyang Zunrong Lujie, said that the vehicle oxygen sensor is a sensor for detecting vehicle emissions, and the failure light is displayed because the exhaust gas from combustion is not up to the detection standard, and the problem has nothing to do with the engine. It is also mentioned that the vehicle enjoys a three-year warranty of 100000 kilometers, that is, it can be repaired free of charge.

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In this regard, Mr. Wang said that of course he knew that the car could be repaired free of charge, but his new car broke down one day after it was brought back, and he certainly could not accept it, and the store needed to give a positive reply and pay 5000 yuan in cash for this problem.

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However, with regard to Mr. Wang's request, Manager Wang said that if the extra compensation of 5000 yuan is needed because of a sensor problem, all the 4S store industries are out of order, and if Mr. Wang wants to apply for compensation, they can apply to the manufacturer for some vouchers and so on, but they can't make cash compensation.

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At present, Mr. Wang has spent more than a month on this problem and has not yet solved it. Mr. Wang said that he would use legal means to safeguard his rights to the end.

Nowadays, not only luxury brands but also other joint venture brands have been exposed that there are quality problems due to new cars. Is this the result of quality problems or inadequate control? On this issue, many netizens said that the industry is indeed a mess.

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