AutoBeta(AutoBeta.net)07/29 Report--

According to relevant media reports, in Nantong, Jiangsu Province, the owner Shi bought a GLE car from the local Mercedes-Benz 4S store. After using it for a period of time, he found that the vehicle had a variety of problems, including air conditioning failure, headlight failure, wiper failure, brake failure, and physical clashes broke out between the two sides during the negotiation process at the 4S store.

According to media reports, when the owner came to the store for negotiations on July 26, the two sides clashed, and it was reported that the owner had been beaten by the staff in the Mercedes-Benz store.

And there was an eyewitness at the scene who was shooting a video and was stopped by a suspected staff member: "it has nothing to do with you, don't shoot randomly." The camera phone immediately fell to the ground and was driven away.

It is understood that the owner Shi bought the GLE 450s at the Wenfeng Weiheng Mercedes-Benz store in Nantong on May 13, 2019. June 18 began to continue to occur air conditioning failure, headlight failure, wiper failure, brake failure.

One of them was driving in the garage when there was a sudden brake problem. As can be seen from the video, the Mercedes-Benz owner wanted to turn left after braking, but he saw that the car had been driving for a long distance. At the same time, he heard the owner say "can't stop", and the wife of the co-driver also said, "almost hit the wall."

The description of the 4S store showed that customers reported that the brakes could not be pressed on July 12 and accompanied by abnormal brakes. On the 13th, the store detected no abnormality in the braking system, and the computer detected no fault code.

During the use of the vehicle, the owner also reflects the existence of abnormal wiper, occasional hot air during air conditioning and cooling, and the problem that the headlights will light up alone after flameout, and the vehicle will be returned to the factory for maintenance and inspection many times.

Until July 26, when the owner came to the store for negotiations, the two sides clashed. At present, the police are involved in the investigation.

Some netizens have also expressed their views on this, believing that Mercedes-Benz stores are deceiving customers.

On July 29, the online related party Mercedes-Benz 4S store issued a statement that the two sides had reached a settlement.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat