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Xiaopeng car broke out on July 13 to protect the rights of the old car owners to return the car. On the 24th, the authorities offered two compensation plans to obtain consumption points worth 10000 yuan, or the right to replace old cars with a 40% discount when they choose to replace Xiaopeng cars three years later. But some car owners are not convinced and are even going to sue Xiaopeng Motor.

Xiaopeng, a Chinese electric car start-up, officially launched its 2020 Xiaopeng G3 on July 10. compared with 2019 models, the price of the new G3 has increased by only more than 10,000 yuan, while the maximum mileage has been increased from 365km to 520km. According to the price adjusted later, the price of the new model is not much different from that of the old model, and the new model is even cheaper. Due to the huge differences in products, Xiaopeng car owners across the country to protect the rights of the tide.

It is understood that the 2019 G3, as the first product of Xiaopeng, did not begin large-scale delivery until March this year. In other words, the vast majority of car owners have only used 2019 new models in less than four months, and now they have become old models. Some car owners have only been carrying their cars for a few to more than ten days when the new model comes out, causing their strong dissatisfaction.

Today, CCTV Finance reported on Xiaopeng car rights protection, a Xiaopeng car owner said: "I feel trapped and cheated." Because at the beginning, when I ordered this car, I also wanted a high-endurance car, but the sales kept telling me that there was no such version. As a result, only more than ten days after picking up the car, there was a high-service flight. "

To the greatest dissatisfaction of car owners, in June, many salespeople not only denied the news that a new high-endurance version would be launched in the near future, but also urged car owners to order cars on the grounds of subsidies for new energy vehicles.

"I feel misled and deceived," said a Guangzhou owner of Xiaopeng. "

On July 24th, Xiaopeng officially announced the exclusive rights and interests of the owners of the 2019 models, that is, every owner of an old car has two options: one is to get consumer points worth 10000 yuan, which can be used to buy boutique goods, after-sales maintenance, charging, etc.; the second is the right to replace old cars with a 40% discount when they choose to change Xiaopeng cars three years later.

Plan 2 has additional requirements that the vehicle mileage within three years shall not exceed 80,000 km, no major accident damage, true and reliable maintenance records, no major modifications, and so on.

For such a compensation scheme, some car owners are not convinced.

More than 30 rights owners in Beijing do not agree with the compensation plan, saying that Xiaopeng is insincere. A car owner in Beijing said that he did not want to change cars within three years, and then he would not choose Xiaopeng again.

Several Xiaopeng cars in Guangzhou are already discussing legal provisions to bring a lawsuit against Xiaopeng Motor.

Legal personages believe that if the salesperson's introduction of the old model is true and does not make up other facts, it will be difficult to determine in law as a fraud and it will be difficult to terminate the contract. At the same time, it is not easy to organize evidence to prove that salespeople have subjective and deliberate concealment of facts.

With the iterative acceleration of electric vehicles, the breakthroughs in battery technology and the decline in costs take place every year, and the price of electric vehicles fluctuates. Li Pengcheng, general manager of Xiaopeng brand public relations, said that it is understandable that users have such complaints today, but in the long run, what Xiaopeng has experienced may be an industry thing.

From the public opinion storm in NIO, the Tesla price reduction storm to the Xiaopeng car withdrawal storm, the new force of car building is experiencing the test of the market and consumers. Xiaopeng owners do not agree to the compensation plan, lose confidence in the enterprise, and said that they will no longer buy Xiaopeng cars, which is also the biggest difficulty Xiaopeng faces at present.

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