AutoBeta(AutoBeta.net)07/29 Report--

Ms. Hui from Zhengzhou, Henan Province, bought a Jianghuai Ruifeng car from a local 4S store. It was originally a happy thing to buy a car, but instead of being happy, Ms. Hui was angry and cried several times. What on earth is going on?

Ms. Hui said that she did not understand cars and bought which one was better publicized. Then she found an increase in the Jianghuai sales store, thinking that all brands were the same and were all open, so she bought an Jianghuai car in this store. Unexpectedly, the owner bought it back for more than a month, driving at a speed of 120 yards on the highway, suddenly the throttle failed and did not respond, but fortunately the brakes were more timely and parked safely in the emergency channel.

The car was then towed to the 4S store for inspection and maintenance, but the 4S store did not explain the cause of the problem, only told Ms. Hui that it was repaired and ready to open. As a result, Ms. Hui drove for more than a month, and the same problem appeared again. The dashboard showed a gearbox failure, and the owner was sent to the 4S store for repairs again. The day after the repair, the airbag lights came on again.

Dealing with so many problems, Ms. Hui no longer dared to drive this car. This time, she went directly to the 4S store and asked the salesperson to return the car crying. The sales manager was worried about Ms. Hui causing trouble, so she came forward to comfort.

The manager said there was something wrong with the car the first two times, but the third airbag was caused by a staff error, not a quality problem.

Ms. Hui told the manager that the car had had the same trouble twice, and the second time it was almost the most in the city. Next time, if you have to go to the hospital to see me on the highway, can you guarantee my life and safety? With that, Ms. Hui cried again.

The manager said, it's no use even if you cry. According to the three-package method, the car can't be returned at present.

After that, the manager said that this time it would be thoroughly repaired for Ms. Hui's car, and the problem would not occur again.

But Ms. Hui's only request now is to return the car, so the manager also promised that if the same problem occurs after this repair, she will apply for the return of the car with the manufacturer.

Ms. Hui also agreed with the manager's suggestion, and the two sides finally reached an agreement.

But in spite of that, in the end, the 4S store also made a promise, hoping that the 4S store could repair Ms. Hui's car and avoid malfunction, although it promised to return the car if the same problem occurred again, but it is obviously not a cost-effective thing to put life and safety at risk again.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat