AutoBeta(AutoBeta.net)08/04 Report--

Mr. Liu of Zhengzhou is going to buy a Buick GL8 at the 4S store of Zhongtong Buick in Henan Province. on the same day, he made an appointment to pick up the car at the store after paying a deposit of 2000 yuan. on the day of picking up the car, Mr. Liu was told that he needed to provide information about his second-hand car, and that he had to drive the car to the 4S store to take pictures of the staff and register the information before he could sell the car to Mr. Liu.

Mr. Liu is very confused, obviously has made an appointment to pick up the time, and the deposit has also been paid, why to provide the information of his used car? In this regard, Mr. Liu sought the help of the media.

Mr. Liu came to the 4S store to ask for an explanation. A staff member of the store said that at present, there is really no car that Mr. Liu wants in the store. If you want it, you can only wait for the manufacturer to deliver the goods. As for the situation that Mr. Liu said that he needs to provide information about his second-hand car in order to buy a car, the person in charge said that it would be given a certain subsidy only as an additional condition.

Mr. Liu denied this. The salesperson made it clear that he could pick up the car the next day, but on the day of picking up the car, he was told that he needed to provide information about his used car, otherwise he could not buy it. This is not an additional condition at all, but a condition. And Mr. Liu said that the deposit had been given to the 4S store at that time, and if he could not lift the car, the 4S store would be in breach of contract.

The staff of the 4S store denied that they had never received any deposit from Mr. Liu. After questioning, the sales consultant admitted that he did receive a deposit. The person in charge was surprised that the deposit was to be handed over to the 4S store rather than in the hands of an individual. In response, the person in charge said that the staff who violated the rules would be dismissed and apologized to Mr. Liu.

Mr. Liu also did not make an in-depth investigation, and finally applied for compensation to the 4S store, asking the 4S store to compensate for the loss of one yuan and get the car source as soon as possible.

The person in charge said that the compensation of one yuan is easy to do, but the most important thing is to satisfy the customers. The store will do its best to coordinate the resources of vehicles and will contact Mr. Liu about the availability of vehicles the next day.

Finally, the two sides reached a settlement and will contact Mr. Liu to pick up the car the next day. If not, they will compensate Mr. Liu for one yuan.

At this point, the editor feels that the biggest problem, the illegal operation of the sales staff in Harbin, promises to customers without a clear understanding, but does not meet the needs of customers. And Mr. Liu's one-dollar compensation is to warn the other side that the words should not be too full and should not ignore the feelings of consumers for the sake of interests.

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