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According to media reports, Mr. Pan, a citizen of Henan Province, bought a Volkswagen Tuang SUV at Zhengzhou Julong Shanghai Volkswagen 4S store on July 26th. Only a few days on the road, he suddenly encountered brake failure. The 4S store admitted that it was a problem with the quality of the new car. Mr. Pan dared not drive the car again and asked for a refund.

According to Mr. Pan, the owner of the car, it cost 380000 yuan to buy the Volkswagen Tuang in the 4S store, and the occurrence of brake failure cast a psychological shadow on him and asked to return the car, but the 4S store did not refuse his request or promised to procrastinate all the time.

When the brakes failed, the car owner, Mr. Pan, also recorded the thrilling moment by video. It can be seen that no matter how the owner steps on the brake pedal, the speed remains the same and the brake function is lost. Remembering that the situation was still lingering fear, Mr. Pan said, "you can't stop when you hit the brakes. It doesn't work if you step on the brakes countless times. It's fatal for the car to keep going."

After the car stopped, Mr. Pan immediately contacted the 4S store, and the problem vehicle was also towed to the 4S store for inspection. The 4S store admitted that there were quality problems with the new car, but the attitude of procrastination made the car owners very dissatisfied.

Mr. Pan said that he is a die-hard fan of Shanghai Volkswagen and has bought three Volkswagen cars before and after. This time the problem almost killed him. He was already discouraged and did not want the car, which has caused a psychological shadow.

Zhengzhou Julong Shanghai Volkswagen 4S store responsible person said that the brake failure of this car is due to brake oil leakage, resulting in the car can not stop, is a probability event.

Mr. Pan does not agree with the statement made by the person in charge of the 4S store, questioning that there is already a problem with the car leaving the factory. Mr. Pan said that the fatal question is why the vehicle inspection certificate can still be taken down, is there a problem with the certificate, or is there a problem with the manufacturer's assembly line?

The person in charge of the 4S store said that the result of the current communication is that the car can be returned, but the car belongs to phased vehicles, customers have used more than 4000 kilometers, there is a depreciation fee, and three packages of refund and replacement need to go through some processes.

After on-site communication, the 4S store promised to return the car, and the depreciation expense did not have to be borne by the customer as far as possible, and the money for the car was refunded to Mr. Pan within a week.

As for the flow of the problem car, the 4S store also promised that the car would not be sold again.

Finally, the automobile three-package law stipulates that within 60 days from the date when the seller issues a car purchase invoice or within 3000 kilometers of driving mileage (whichever comes first), household car products have steering system failure, braking system failure, body cracking or fuel leakage, and consumers choose to replace family car products or return them, the seller shall be responsible for free replacement or return.

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