AutoBeta(AutoBeta.net)08/11 Report--

According to relevant media reports, a car owner in Zhengzhou ordered a car at the Chevrolet 4S store and paid a deposit of 5000 yuan at that time. After arriving, Mr. Qiu found that the car had already been licensed. Mr. Qiu thought the 4S store was cheating and asked for an explanation.

In June this year, Mr. Qiu from Henan bought a car at the Chevrolet 4S store, but two months have passed and the car has not yet been received. This made Mr. Qiu very angry. At that time, when I went to the 4S store to buy a car, because there was no existing car, Mr. Qiu also paid a deposit of 5000 yuan to buy a car, and the salesman of the 4S store promised that the car would arrive in about a week.

Then, four days later, the salesman sent Mr. Qiu a message of the vehicle, indicating that the car was in Dalian. On July 9, that is, half a month after the deposit was paid, the salesman sent Mr. Qiu again the message of the vehicle, indicating that the car had arrived in Zhengzhou. Mr. Qiu also thinks that he will be able to pick up the car soon. However, more than 20 days later, Mr. Qiu still did not receive the car and had doubts about it.

So he asked his friend for help to inquire about the frame number information sent to him by the salesman at that time, and the result showed that the car had been sold to someone else by the 4S store, and it was also licensed. This made Mr. Qiu very angry. He paid a deposit, and the salesman kept sending information about the car's itinerary, and as a result, he was sold to others.

Mr. Qiu believes that 4S stores sell their own cars to others without their knowledge, and 4S stores are fraudulent in selling two cars with one car.

After that, the reporter accompanied Mr. Qiu to find this 4S store to learn about the situation.

Mr. Qiu angrily questioned the 4S store, I paid the deposit is to buy this car, is to order this car, but now you have sold this car to others!

'i admit that the car was sold to someone else, 'said the manager of the 4S store. But it can't be said that the sales consultant sent you the frame number of the car to mean that the car is going to be sold to you.

And such a statement is indeed unreasonable, since it is not sold to others, why will 4S stores send frame numbers to consumers?

At this point, another sales consultant at the 4S store said that we did not specify who the car was to be sold to, and that the frame number was sent to prove that our 4S store had a car in transit.

Mr. Qiu also said that he was in no hurry without a car, just because he had been waiting for such a long time because the seller sent himself a car transportation message, but now he told me that the car had been sold to someone else.

Then the sales consultant said, "you can wait if you want to." Hearing such irresponsible words, Mr. Qiu's friend also said angrily, "I'm waiting for this car!" Mr. Qiu insisted that the behavior of the 4S store was fraud.

The manager of the 4S store explained to the reporter that when Mr. Qiu came to the store on July 26, he made it clear that he would wait for five more days at most, and if the time limit was exceeded, he would ask the 4S store to refund the deposit. At that time, the store also agreed. But the car arrived on August 1st, that is, the sixth day, and the sales director sold the car directly.

Mr. Qiu asked, why didn't you inform the customer when the car arrived at the 4S store? The manager of the 4S store replied that it has been more than 5 days and we don't think you will consider it. You didn't explicitly tell the sales consultant that you would definitely buy the car.

Hearing what the 4S store said, Mr. Qiu was very angry. When the car arrived, it didn't ask the customer what they thought, but relied on subjective judgment. Such a practice can only hurt the hearts of customers, resulting in customer mistrust. The customer did not explicitly say that he did not want the car, nor did he propose to refund the deposit, but the 4S store sold the car to others, saying that he thought the customer would do so.

After that, professionals were also asked about the matter. The lawyer said there was an obvious breach of contract at the 4S store and was required by law to double the deposit. Hearing this, the 4S store manager said he would reflect the matter upwards, while Mr. Qiu also thought that he had to wait for the 4S store to say.

The practice of 4S store is obviously wrong and unreasonable. When problems arise, they blindly shirk their responsibilities and do not dare to admit mistakes, but shirk them for various reasons. The only way to do this is to push customers out of the door, which is a loss for 4S stores.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat