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Mr. Hou bought a Mercedes-Benz E300 at a Zhengzhou Huisheng Mercedes-Benz 4S store in Zhengzhou in May.

According to Mr. Hou, after he took the car away, when he was sorting out the bill, he found that there was a bill of 13350 yuan. Mr. Hou seldom wondered about this fee, so he called the 4S store and made it clear that it was a loan from Mr. Hou to buy a car. Charge Mr. Hou three points of service fee.

Mr. Hou then called the Beijing factory and the Beijing headquarters to ask about the reasonableness of the fee, and the other side made it clear that the 4S store was not allowed to charge customers.

Mr. Hou feels that he has been deceived and that the practice of the 4S store is not in line with the routine at all. For this matter, Mr. Hou hopes that the 4S store can give an explanation.

It can be seen from Mr. Hou's invoice that 13550 yuan is charged by the 4S store for Mr. Hou's consultation fee, but did the 4S store clearly inform Mr. Hou when he bought the car?

Mr. Hou said that through the consultation, we learned that the whole city of Zhengzhou, including the above, does not need to charge such a fee. Why should it be charged here? what kind of consulting fee should I charge 13550 yuan?

The person in charge of the 4S store said that charging service fees is allowed on the business license, including vehicle information consulting fees, pre-loan services, in-loan services and post-loan services all have a standard process, on which Mr. Hou also signed and pressed his handprint.

Mr. Hou said that the signature and handprint were indeed his own, but he did not know about the notification letter. At that time, he took out more than a dozen contracts, including four or five copies of compulsory insurance, and asked me to sign in a hurry at that time.

Mr. Hou also said that he called Beijing Leasing Finance and said that the cooperative 4S store should not charge customers the fee in any form, nor should it charge the fee on the ground that consumers buy a car.

The person in charge also said that the manufacturer only gave a document at that time, saying that it was not recommended to collect, nor should it be collected in their name, so only the fee was charged in the name of the 4S store.

Mr. Hou believes that these terms of 4S stores are simply overlord regulations, so is it in line with the regulations for 4S stores to charge fees in their own name?

After consulting the industry and commerce department, the relevant staff said that the manufacturer and the 4S store are separate legal persons and there is no clear stipulation that they cannot be collected.

At the same time, the Ministry of Industry and Commerce also said that the next step will help mediate between Mr. Hou and the 4S store. In this regard, we should remind consumers that when they buy anything, especially valuables, they must clearly read the relevant terms and conditions when signing the agreement, protect their own interests, and avoid unnecessary disputes.

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