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According to relevant media reports, Mr. Hu from Xiamen bought a Mercedes-Benz, but soon after he left the 4S store, the engine suddenly stalled. A few days later, a similar situation emerged. Mr. Hu felt that there was something wrong with the quality of the new car and asked to change it, but the 4S store said that only after a comprehensive inspection of the vehicle could it be determined whether it could be changed. As a result, the two sides have reached a stalemate.

In July, Mr. Hu bought a Mercedes-Benz C260 at a Bols Anda Mercedes-Benz 4S store in Xiang'an, Xiamen, at a total cost of 305000 yuan. As a result, on the morning of August 3, when he finished the delivery formalities, his new car broke down on the way home.

Mr. Hu said that after driving only 20 kilometers on the same day, the engine suddenly stalled, and the engine fault light began to flicker after the flameout, and the car body was shaking and then started, which was the same problem. It is better to start it when the engine is turned off for the third time.

Found that the new car suddenly stalled, Mr. Hu immediately contacted the staff of the 4s store, the store said that this is the situation of the vehicle self-test, is a normal phenomenon. Mr. Hu said he believed the 4S store staff at the time and continued to use the vehicle.

But on August 7, when Mr. Hu and his friends were driving out, the vehicle stalled on the way. After restarting, the vehicle resumed driving. On the same night, the vehicle stalled while driving, because when the two vehicles suddenly stalled, the surrounding traffic was relatively dense, which nearly caused a rear-end collision.

The next morning, Mr. Hu hurriedly drove his new car to the 4S store for testing, and the test report showed that there was a problem with the circuit of Mr. Hu's new car, but the staff said it was inconsistent.

Mr. Hu said that after checking it out, he told me that there was a problem with that version. he said that this version should be upgraded because the problem with the version caused obstacles to line reception, and then I said yes, and then your version helped me upgrade it. As a result, after half an hour, a different person came to me and told me that it was not the version, and then was it programming or coding? He said he wanted to re-enter it.

In the end, the staff of the 4S store told Mr. Hu that further tests were needed to find out the specific problems with the vehicle failure, but the battery box and the parts around the engine needed to be removed. Mr. Hu said he could not accept this plan and asked for a new car.

For the new car he just bought, it is obvious that Mr. Hu cannot accept it when it comes to dismantling the engine and the battery.

As soon as the new car was mentioned, there was the problem that the car suddenly stalled. Mr. Hu thought of the previous protection of the rights of female Mercedes-Benz owners in Xi'an. Mr. Hu said that after that incident, Mercedes-Benz issued a new car quality assurance policy. Mr. Hu believes that his new car meets the conditions of the new policy and can be replaced. So, what does the 4S store say about this?

According to Mercedes-Benz's official website, it is clear in the new car quality assurance policy that starting from May this year, Mercedes-Benz passenger cars will drive within 60 days from the date of retail invoice or within 3000 kilometers. If there is a need to replace major assemblies or major parts due to product quality problems, consumers can require the replacement of new cars of the same model and the same model. Among them, the main assembly includes the engine part, involving 11 kinds of main parts.

Mr. Hu believes that there is something wrong with his car's engine, so he should be able to replace it with a new one. On the morning of August 10, the reporter and Mr. Hu went to the Xiangan Bosi Anda Mercedes-Benz 4S store to learn about the situation. The staff told the reporter that after Mr. Hu's new car was sent back to the 4S store, their preliminary tests did find some faults.

Among them, an after-sales service manager said that there is a little fault record on this side of the circuit, but we still have to find out the specific reason. That may be some circuit problems, some may be problems with computer coding, or it may be some electrical component, such as an interface or something.

The after-sales manager also said that after the test that day, the 4S store proposed to do further testing and the parts around the engine and the battery box need to be dismantled. At that time, Mr. Hu asked to shoot the whole testing process at the scene, but they could not agree. Negotiations between the two sides were suspended. Is Mr. Hu's new car up to the transfer standard?

The after-sales manager said that as the follow-up testing had not yet been carried out, it could not be determined that the quality problems of the new car caused the failure, so the vehicle could not be replaced for Mr. Hu. If tests show that there is a quality problem with the vehicle, they will follow Mercedes-Benz's new car quality assurance policy.

What Mr. Hu is worried about is whether the interior of my engine is really broken. If we pass the inspection and really meet this condition, we will certainly talk to the manufacturer about this matter.

As the two sides still did not reach a consensus on the issue of follow-up testing, Mr. Hu had to leave the 4S store. He has complained to the market regulator about the failure of the new car.

On the afternoon of the 10th, Mr. Hu told the reporter that after communicating with the manufacturer's technical department, the 4S store decided to first adopt the road driving test to determine the cause of the vehicle failure, and the test results would be obtained before the 15th of this month, and then negotiated. At present, Mr. Hu has agreed to the new plan of the 4S store, and both sides are waiting for the results of the road test.

Not long ago, because Mercedes-Benz stalled at high speed, the 4S store replied that it could not find out the cause and hoped that the car owner would install a recorder to make the accident happen again. This time, Mr. Hu once again stalled his new Mercedes-Benz car, and he also had to pass the test to find out the results. For the question of quality here, Mercedes-Benz often answers consumers in order to detect the specific situation. Consumers choose luxury brands because they want to choose their "luxury" quality, but there are frequent quality problems.

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