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According to foreign media reports, Moller, president of the German electric gun car rental company Nextmove, set a goal at the beginning of this year to make his car rental company Tesla's largest customer in Germany and provide its travel team with 100 Model 3 models.

Nextmove cancelled the remaining 85 Model 3 models directly due to weeks of unfinished maintenance work and delivery quality problems with the 15 Model 3s originally ordered.

Moller said Nextmove's remaining orders were cancelled after being asked to improve and repair the defective car, and the quality problem existed not only with Model 3, which spent two years waiting for Tesla to change a Model X seat with a hole.

Tesla, who blamed the problem described by Nextmove as a temporary problem, said Nextmove's cancellation was not entirely due to car quality and service problems, but largely due to a setback caused by an unrelated dispute earlier this year. Before canceling the order, Tesla had already repaired the vehicles and delivered more vehicles.

Tesla official argued that some cars had defects in the process of transporting customers' products, but the company would deal with the problems as soon as possible.

Through understanding, it is found that on German social media, users have repeatedly complained about the quality of Tesla's products, from sensors to suspensions. However, Tesla said that according to the data, German customers are basically satisfied with their car products, including the quality and condition of the car at the time of delivery.

Rouven Volk, a Tesla user, said that rust appeared between the front fender and the door of his Model 3 after driving for about 100 days and 15000 kilometers, which he thought was caused by sheet metal friction, while Tesla staff, who was familiar with the car, had left.

Another Tesla user, ar, said that the purchase contract for Model 3 had been cancelled in March this year because Tesla did not respond when he asked about car faults such as paint quality and switch failure.

In addition, Tesla also provided 278 cars for Shenma's high-end fleet, but according to Shenma, more than 20% of the vehicles have broken down since Tesla was bought in 2016, and the high frequency of failures has made it impossible for Shenma chauffeured cars to operate properly. as a result, the company directly lost more than $1 million.

Shenma chauffeured car asked Tesla to repair and compensate his defective car, and admitted that there were quality problems in his car products. And the company also said that it has serious problems not only in quality, but also in after-sales service. It takes an average of 45 days to repair the car at a time, but the problem has not been solved in time, which has caused a serious hindrance to the company's operation.

According to Tesla's website, the number of service centers in Germany will increase to 17, mainly in cities such as Berlin, Hamburg and Munich. Tesla's service center still lags far behind the old car companies that have been developing for decades. Tesla CEO Musk also admitted that the lack of after-sales service center in Germany hindered its development in Germany.

However, the most fundamental reason is that the products of the car itself can not be guaranteed, frequent maintenance, complaints and after-sales service attitude make it gradually lose its superiority.

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