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According to relevant media reports, the owner of a car in Changchun bought a BMW. Unlike ordinary commercial cars, the BMW was originally a special test-drive car in the 4S store. Therefore, there is also a discount on the price. When he bought the car, it was clearly stated in the sale and purchase agreement that the car had not been replaced or dismantled, and in August this year, Mr. Liu wanted to sell the car in his hand, but found that there was a problem.

In May 2017, Mr. Liu bought a BMW X5 SUV at a BMW 4S store in Changchun. Because the car is a test drive, the discounted price is 560000 yuan.

According to Mr. Liu, the price of the new car of the same model was about 630000 yuan at that time, and the salesperson also promised that there was no accident in the vehicle, and the parts of the car had not been moved, basically the same as the new car. What is different about the vehicle, however, is that there are a number of spray painting maintenance records.

In this regard, Mr. Liu expressed doubts and asked the salesperson about the situation, and the reply given by the salesperson at that time was that because some vehicles had exceeded the warranty period, they needed to "take insurance" through test driving, but it had nothing to do with test driving.

At that time, Mr. Liu still questioned the sales staff's reply and asked the 4S store to give a written acceptance, which the store also agreed to. And the letter of commitment reads: "Party A has informed Party B that this car is a trial drive in our 4S store, and there has been no flooding, no fire and no accident since the trading day." The records shown in the maintenance records are all system operations and there is no real situation. If the above vehicle condition is false or concealed, Party An is willing to bear all the economic consequences. "

Because of such a written promise, Mr. Liu also approved it. However, Mr. Liu put a film on the vehicle within two years of its use, and each time the master said that the vehicle had traces of spray painting. after that, Mr. Liu sent the vehicle to the 4S store for testing, and the store said there was no problem. and he still has a written promise from the store, so Mr. Liu no longer takes it seriously.

Until early August this year, Mr. Liu wanted to sell the vehicle, and there was a problem in the evaluation of the vehicle.

Mr. Liu said that after the evaluation of the second-hand shop, the second-hand store also compared its previous vehicle maintenance records and found that the maintenance records were very consistent with their own vehicle maintenance places.

As a result, Mr. Liu found the 4S store again, but this time the store admitted that the vehicle did exist in maintenance. The reply to Mr. Liu was that at that time, from the point of view of maintaining customers, the store was willing to give away more vehicle maintenance.

But Mr. Liu said he could not accept it because he still had a maintenance cost of more than 10,000 yuan in the 4S store, and it was not bad for the maintenance.

At present, I want to sell the vehicle, but because the spray painting of the vehicle affects the overall price of the vehicle, and for this loss, the 4S store also has some responsibility.

On August 14, the reporter and Mr. Liu came to the store again, and the manager in the store said that the vehicle may have been painted, but there was no accident. It also said that sometimes because customers are in a hurry, the front bars of the vehicle will be replaced, that is, there is no accident, but the parts that have been collided are installed on the vehicle.

And when the reporter asked again, it was written in the promise that there was no real disassembly and replacement. At this point, the store manager said he would ask the sales consultant at that time.

When the sales consultant came, he replied that he just wanted to sell the car to Mr. Liu, and he didn't know if there was anything wrong with the car.

For, did not know the specific situation to sell the vehicle to Mr. Liu, the store also said that it is willing to take responsibility. However, Mr. Liu does not agree with the previously proposed solution, so he is willing to continue to negotiate with Mr. Liu on how to resolve the matter.

At present, the two sides are negotiating on this matter. in this regard, the lawyer said that according to the current situation, the store should truthfully explain the situation of the vehicle when selling the vehicle, and if there is any concealment, it is suspected of deceiving consumers. It is suggested to negotiate first, and if the negotiation fails, it can be dealt with through the relevant provisions of the Consumer Rights and interests Protection Law.

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