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The quality control, workmanship and quality of Tesla electric vehicles have almost become a major black spot of the brand, which has been repeatedly complained by users, and even some leasing companies that have purchased a large amount of Tesla for operational purposes can no longer bear it. After Tesla China's largest purchaser Shenma chauffeured car embarked on the road of safeguarding rights, Tesla's largest customer in Germany also announced the termination of cooperation with Tesla.

According to foreign media reports, in February this year, German car rental company NextMove became Tesla's largest customer in Germany, signing an agreement with Tesla to purchase 100 Model 3 electric models, but so far only 15 Model 3 NextMoves were delivered and found that there were many quality problems, so they decided to terminate the cooperation with Tesla and directly cancel the delivery order for the remaining 85 Model 3.

NextMove operates more than 300 electric vehicles, including 38 Model S and 12 Model X. the purchase of Model 3 was found to be a pitfall. It is understood that the first batch of 15 Model 3s suffered from many problems, including paint problems, line failures, scratches on the dashboard and fog in the lights, so the company cancelled orders for the remaining 85 electric cars. The company also claims that Tesla's quality problems are not limited to Model 3 models.

The head of NextMove said in a statement, "Model 3 is an excellent car and some of our customers are completely in love with it. But the organization behind it does not fit this point, which is really thought-provoking. "

In addition, Tesla's after-sales service is also worrying. A Model X bought by NextMove in July 2017 found a hole in the seat and waited two years to replace it, the official said.

A spokesman for Tesla said Nextmove's decision to cancel the remaining Model 3 orders was not entirely due to problems with the quality and service of the car, but was largely affected by a setback in an unrelated dispute earlier this year. Tesla has repaired the problem vehicles and delivered more cars to customers when the order was cancelled.

That's not the worst part! In April this year, Shenma chauffeured car, a Chinese new energy chauffeured car company, issued a rights action statement after buying 278 Tesla, embarking on the road of rights protection because of Tesla's frequent quality problems and poor after-sales service.

Shenma chauffeured car purchased 278 pure electric Tesla cars from Tesla from 2016 to 2017, making it the largest buyer of Tesla in the Asia-Pacific region. Shenma chauffeured car said that 278 Tesla in the use of frequent quality problems, more than 20% of the vehicles have mechanical and electrical failures, directly affecting the normal operation of the company, due to the repair time is too long, resulting in direct economic losses as high as 6.5 million yuan, hundreds of chauffeured drivers were affected.

Shenma chauffeured car also said that due to problems such as few service stations, insufficient supporting facilities, and too long waiting for the supply of spare parts, the vehicle maintenance cycle ranged from one month to one year, and even tried to negotiate maintenance for as long as 19 months. Negotiate with Tesla for many times, but Tesla's internal efficiency is low, the after-sale is not timely, the complaint processing time is too long, and the vehicle problem has not been solved for a long time.

Shenma chauffeured car first bought a large-screen advertisement in Times Square in New York to safeguard its rights, and asked Tesla three times: "do you repair the quality problem?"do you compensate for the quality problem?" and "do you recognize the quality problem?" by way of exposure, we hope to attract the attention of Tesla.

Then Shenma chauffeured car issued a statement of action for safeguarding rights, demanding that Tesla apologize and compensate for the loss of 6.5 million yuan at the same time.

According to the exposure of car owners and media reports, we found that Tesla had a small delivery volume in the Chinese market, but there were many quality complaints.

In April this year, the failure of a Tesla in Hangzhou remained unsolved after four or five repairs, and the charging system had its ups and downs. When the owner called the media for an interview, the staff of the Tesla Center shouted in English, "get out of here." then the staff member was fired. Tesla Model X of Wenzhou car owner appeared black screen, abnormal acceleration noise and motor problems after using it for 9 months, and Tesla avoided after-sales problems. The owner of the Shanghai Model S responded that the vehicle had been driving for more than a year, and the vehicle swing arm shaft at the left rear wheel suspension was broken. Tesla denied the quality inspection.

In addition, a car media person bought Model 3, and found that the right leaf board was angular when washing the car. in theory, this leaf board was scrapped inside the factory, and finally it went through all the processes and delivered it to the user.

Tesla electric car also occurred a number of spontaneous combustion. Among them, the spontaneous combustion accident of Model S in Shanghai underground parking garage in April, the official investigation results show that a single battery module failure in the front of the vehicle caused the accident, no system defects were found, the battery pack burned according to design expectations, and the personnel in the car had time to leave safely. Tesla also said that the probability of Tesla's fire accident is obviously lower than that of gasoline vehicles.

Tesla car workmanship, quality control, quality problems, after-sales level of frequent complaints, and even buyers can not stand it, either embarked on the road of safeguarding rights, or directly unsubscribed. Now Musk also plans to gradually close direct stores, so as to reduce operating costs, so after-sales service will be a major problem for Tesla users.

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