AutoBeta(AutoBeta.net)08/22 Report--

On August 19 this year, Ms. Zhang took a fancy to a Jaguar at the Jaguar Land Rover 4S store in Tongfuxiang, Henan Province. feeling very satisfied, she paid a deposit of 10,000 yuan and signed a contract for the sale of a new car. on the way home, the sales consultant of the 4S store suddenly called Ms. Zhang to go back to the store to transfer ownership.

Ms. Zhang thinks that this new car has become a used car, and the car bought by more than 300,000 yuan has become a used car before it is driven, and the sales store has never told the car that it is not a new car before buying it. Therefore, Ms. Zhang feels that the 4S store is fraudulent. The media followed Ms. Zhang to the 4S store, and the sales manager of the 4S store said that the car had indeed been invoiced, but it had not been on the road, nor had it been insured or taxed.

Ms. Zhang said that if she had been informed of this situation before buying a car, she would not have considered buying the car at all, thinking that it was a typical fraud.

The sales consultant also admitted that it was only after Ms. Zhang had paid the deposit that she knew that the car had been invoiced, and after knowing this situation, she also gave timely feedback to Ms. Zhang.

Ms. Zhang put forward an indemnity plan: first, the car purchase deposit will be returned in full; second, compensation will be double the deposit.

The staff also expressed their position and admitted that it was negligent at work that they did not inform Ms. Zhang that the whole car had been invoiced before buying the car. As for the solution proposed by Ms. Zhang, she said that she would give the customer the largest and most satisfactory solution within her tolerance, and reply before leaving work.

Ms. Zhang later said that the refund process was already under way. However, unexpectedly, the relevant media only walked for less than 20 minutes when the 4S store offered a solution: compensate Ms. Zhang for a lever box!

Then the media once again came to the 4S store with Ms. Zhang to learn about the situation. The sales manager was not in the store. The sales consultant called for more than two hours before the sales manager finally showed up.

The first word of the sales manager is that Ms. Zhang's behavior has affected the normal operation of the 4S store and now refuses to communicate. If you are not satisfied with the compensation agreement given by the 4S store, you can appeal directly to the court.

Ms. Zhang angrily reprimanded that she did not ask for a double deposit now, but now asked for a refund of one to three. If she feels that she is deliberately extorting money from the 4S store, she can sue me in court immediately.

The sales manager said that the ultimate solution is to return the deposit to the customer and then send an original factory drawbar box.

And Ms. Zhang felt that the car was already a used car before it was driven, and she had never been informed about the car before she bought it. Although the deposit has been returned, the contract is still in effect. What is the significance of the extra drawbar box even if it is tens of thousands of yuan?

When the media asked the sales manager whether the solution was reasonable and legal, the sales manager said it was reasonable, but he did not know whether it was legal.

The media said that legality is the criterion for buying a car, but they even said they didn't know. Before the customer buys the car, before signing the contract, the 4S store about the vehicle has not been informed, which is suspected of fraud. Secondly, the contract for the sale of new cars clearly stipulates that compensation for breach of contract shall be made in accordance with 10% of the deposit, and this has not been compensated, how can it be reasonable?

Finally, after negotiation between the two sides, the other side said that they would reply to Ms. Zhang in three days, but there was no guarantee that the final result would be the same as Ms. Zhang expected.

For the follow-up 4S store to give this matter what kind of solution, whether to make Ms. Zhang satisfied, we will also continue to pay attention.

The car was told that it had been invoiced as soon as the deposit was paid, which was unbearable to anyone, and the closure of 4S stores made it hard for consumers to believe.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat