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When she bought a luxury car in 300000, but was told to be like a tractor, Ms. Zhou, a citizen of Nanjing, said it was difficult to accept such an experience. On August 22nd, Ms. Zhou picked up a Cadillac XT5 SUV in Jiangsu Huahai Kaidi Automobile sales and Service Co., Ltd., at a total cost of 323000 yuan. Unexpectedly, the new car only drove dozens of kilometers, and the engine suddenly broke down.

According to Ms. Zhou, the engine fault light on the dashboard was on on the same day, and the fault light disappeared automatically the next day, so the car was not sent to the 4S store for repair. However, on the way to work, the fault appeared again, the car body suddenly trembled, and multiple fault alarm lights were lit at the same time. "

"the engine fault light shows a yellow light, the engine power decreases, the parking automatic system begins to report the yellow light, saying that it is for maintenance, and the body stability control system is automatically turned off." Ms. Zhou immediately parked her car in a nearby parking lot and contacted the 4S store and asked the other side to send a technician to test it.

As can be seen in the video, the jitter of the engine is very obvious after starting, and continuously makes a clattering sound. "other colleagues said that this Cadillac is not a good car, why does the engine sound like a tractor?" Ms. Zhou was very confused, wondering whether the car had been strictly inspected before it left the factory, and that it might be an unqualified car.

As the on-site technician was unable to detect the cause of the fault, the car was towed to the 4S store for troubleshooting. At this time, Ms. Zhou picked up the car for less than 24 hours, and the mileage of the vehicle was only 70 kilometers.

The sales manager of the Jiangsu Huahai Cadillac 4S store said that the problem with the car had nothing to do with the engine and did not need to be dismantled. It may be a malfunction of a sensor in the intake air.

The sales manager also explained, "every electronic component is qualified from the factory, and there will be a situation in which a small probability event may occur and the component will be damaged during operation." Speaking purely from this car, after all, there is something wrong with it, and it must be abnormal. No one can absolutely guarantee that every electronic component I produce is OK. "

After negotiation, the 4S store is willing to give some compensation. Ms. Zhou believes that the 4S store has replaced exhaust and ignition system parts and is now diagnosed as a sensor problem, which she does not trust and hopes that the other side will return the car.

The relevant lawyer said that a third-party appraisal agency can be entrusted to identify the vehicle and confirm whether the vehicle has reached the standard that must be replaced or returned according to the results of the appraisal.

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