AutoBeta(AutoBeta.net)08/31 Report--

With the awareness of environmental protection gradually taking root in the hearts of the people, the development of new energy vehicles has been attracting much attention. A Mr. Lu from Guangdong wanted to buy a car of Guangdong's local brand-Xiaopeng electric car some time ago, but he was mistakenly induced by sales. Want to refund the deposit has not been solved for a long time.

On August 18 this year, Mr. Lu from Guangdong came to the Xiaopeng car sales point in Baoli Water City in the South China Sea. on the recommendation of the shop assistant, he took a fancy to a 400km Xiaopeng G3 car with a total price of about 160000 yuan, but unexpectedly paid a deposit of 10,000 yuan. Mr. Lu found something wrong.

"the salesperson told me that we repeatedly confirmed that the car used batteries from the Ningde era brand, and I asked them to indicate clearly the white words and sunspots, but after they checked it, they found that they had made a mistake," Mr. Lu said. "

Mr. Lu believes that the battery brand will directly affect the safety of new energy vehicles, because the Ningde Times brand is one of the top 500 companies in China, and the quality is relatively more guaranteed, but the problem is, the "Xiaopeng G3400" ordered by Mr. Lu is not equipped with the battery of the Ningde era brand, so Mr. Lu proposed to refund and replace the deposit, but it was rejected by the sales staff. And the salesman sold another more expensive model, the Xiaopeng G3 520, to Mr. Lu.

According to Xiaopeng car salesman, "because we really didn't explain what kind of battery we used in our previous training, if you really care about this brand, I suggest you raise it by 520."

After verification, on Xiaopeng's official APP, the G3520 version of Xiaopeng has a clear sign that the battery belongs to the Ningde era brand, while the 400th version only shows that the battery type is ternary lithium battery. But the price difference between the two models is more than 10,000 yuan, which Mr. Lu finds unacceptable.

"when they opened the station, they said they would give a solution within three days, but there was still no response for three days and three days," Mr. Lu said. "their inconsistent attitude is like coaxing consumers to pay this deposit."

Subsequently, the reporter accompanied Mr. Lu to the Xiaopeng car sales point in Poly Water City to learn about the situation, but the salesperson said that the store manager was not there, so he asked Mr. Lu to call the store manager and learned that a reporter had visited him. Only then did the store manager say that he could "cancel the order."

Xiaopeng car sales point person in charge: "I need to submit an application here, the slowest 15 working days." As to why this happened, the person in charge did not respond.

For this matter, the seller made a mistake because of his own reasons, should bear the corresponding responsibility, not because of the lack of buying a car and affect the credibility.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat