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Ms. Zhang spent 400000 yuan on an Audi A6 at a 4S store in Zhengzhou. Some time ago, she found that the antifreeze of her car was leaking, so she sent it to the 4S store for repair. instead, there was a big problem.

According to Ms. Sun, the staff may have short-circuited the line during maintenance, causing the vehicle to catch fire, and the fire was particularly high. The thermal insulation cotton was scorched and the line was burnt out. Ms. Sun thought the 4S store was very unprofessional and wanted an explanation.

However, after the accident, Ms. Zhang has been in the 4S store for a day and has not given a solution. The media found the staff to understand the situation, but the staff claimed that only the thermal insulation cotton on both sides had been burnt out. Seeing such an irresponsible staff member, as a consumer who bought hundreds of thousands of cars for maintenance but was burned by the fire, this perfunctory answer really made Ms. Sun very angry.

The staff of the store said that because a towel was placed underneath, the line was ironed during maintenance and the towel was lit to cause a fire. As to why the towels were placed, the staff said they were not clear and were willing to take responsibility for the mistakes.

The 4S store said that it is willing to pay compensation to Ms. Sun, and the problematic parts will be replaced after testing, but in any case, Ms. Sun just won't agree: I don't care what the test result is, but I don't want it anyway. I don't want it, no matter whether the whole body line is next to or not, it must be changed for me.

The staff is also very helpless, "there is no problem with the parts, it is useless to replace them!"

In the end, after mediation between the two sides, Ms. Sun asked to change cars, while the 4S store said that it was willing to recycle the old car at a high price, and the new car could apply to the leader for more concessions, which could also be regarded as compensation to Ms. Sun. How to proceed, it also requires communication between the two sides, because this is not a small number but involves hundreds of thousands of cars. In addition, the 4S store also promised to improve the gatekeeping of technical personnel, the training of the training, the supervision of the supervision, to avoid this kind of thing again.

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