AutoBeta(AutoBeta.net)09/01 Report--

A female owner of a Mercedes-Benz car in Changsha, Hunan Province, found scratches on the hood and asked to return the car, which was rejected by the 4S store. Seeking media help and online forum posts to protect their rights, female car owners and media journalists were "threatened" by the after-sales manager of the 4S store. The female car owner was threatened by the after-sales manager not to delete the car and not to return the car, and the reporter was also threatened: even for your beautiful daughter, Jide.

According to media reports, in August, Ms. Xie took a fancy to a Mercedes-Benz GLA car at the Hunan Huaxing Jinye Mercedes-Benz 4S store on Hanpu Avenue, Yuelu District, Changsha. According to the agreement between the two sides, after the car inspection on August 19, the decoration and configuration given by the 4S store will be added and Ms. Xie will be able to pick up the car smoothly on August 22.

Then in the process of picking up the car, Ms. Xie found a deep scratch on the hood and even saw the primer. Staff at the Mercedes-Benz 4S store accessed the surveillance footage and were unable to know how the scratches were caused.

Immediately, Ms. Xie put forward the request to return and change the car. Li, after-sales manager of Mercedes-Benz 4S store, said that Ms. Xie had bought the car on August 19, and the scratches that appeared after that were not taken care of by us properly, but could not be used as a condition for the return and exchange of the car.

Mercedes-Benz 4S store offers two solutions: one is to repair the damaged hood for free and give 5000 yuan in after-sales fee as compensation; the other is if Ms. Xie insists on returning the car, she has to bear the liquidated damages incurred during the loan process, about 5000 yuan.

Ms. Xie firmly disagrees. She thinks the attitude of Mercedes-Benz 4S store is very tough. "I am very reluctant to accept it because the whole process is very unpleasant and they are too tough. It's not my fault and let me pay the bill. (4S store) saying that this car is yours, you can only accept it, which makes me feel very uncomfortable, "said Ms. Xie.

On August 30, Ms. Xie found the media again because she received a call from Li, the after-sales manager of the Mercedes-Benz 4S store, which kept her awake all night.

"I have to delete an article in the online forum by 12:00 tomorrow and say that he will post all my personal information and all the videos of buying a car online," Xie said. If I didn't give him a response before, I won't even be able to return the car. I can only accept the (scratched) car. "

In addition, the media reporter in charge of the interview also received a message from the after-sales manager of the 4S store. It says, "even for your beautiful daughter, Jide. Wish you all the best! "

As a result of the "threat", car owner Ms. Xie and media reporters once again came to Mercedes-Benz 4S store and reported the case to the police station in the area. After the police learned about the matter, Mr. Chen, the person in charge of the Mercedes-Benz 4S store, apologized and promised to return the car for Ms. Xie.

Mr. Chen, head of the Mercedes-Benz 4S store, said that the pressure on the staff surnamed Li in dealing with the matter and some of his personal feelings led to inappropriate remarks, but after our internal investigation, he did not have any intention of threatening. The next step will be dealt with according to the company system.

In fact, the new car has not yet left the door of the 4S store, and scratches are found in the delivery process, which is not a quality problem of the car itself. many netizens also support the solution of free repair and some compensation for the 4S store, but for the after-sales manager. I don't quite understand.

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