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According to relevant media reports, Ms. Xie from Changsha bought a Mercedes-Benz car at the Mercedes-Benz 4S store, only to find scratches without mentioning the car and made a request to return the car, but was rejected by 4S sales and said she had to pay liquidated damages. After that, the car owner called a reporter, only to find that both the reporter and the car owner were threatened, which read: "even for your beautiful daughter, Jide."

On August 29th, Ms. Xie, a resident of Changsha, bought a GLA Mercedes-Benz at Hunan Huaxing Jinye Mercedes-Benz 4S store. when she was ready to pick up the car, Ms. Xie found that the bonnet of the Mercedes-Benz had been painted with primer. Before the new car came out of the 4S store, there was such a situation. Ms. Xie said it was unacceptable and planned to make a return request.

So Ms. Xie found the Hunan Huaxing brocade industry Mercedes-Benz 4S store, the staff transferred the relevant monitoring, but still could not explain the scratches.

As for Ms. Xie's request to change cars, Hunan Huaxing Jinye Mercedes-Benz 4S store refused because they thought that Ms. Xie had bought the car, bought the car first and was marked later, and the 4S store only had the responsibility of improper safekeeping, but it could not be used as a condition for the return and exchange of the car.

In this regard, the compensation plan given by the 4S store is to repair the damaged hood for Ms. Xie free of charge and give 5000 yuan in after-sales money as compensation. However, this approach was rejected by Ms. Xie. The 4S store said that if Ms. Xie insists on returning the car, she will have to bear the liquidated damages incurred during the loan process, which is about 5000 yuan.

In the course of negotiation, Hunan Huaxing Jinye Mercedes-Benz 4S store insisted that Ms. Xie had completed the vehicle purchase procedures and refused to return the car for free. Ms. Xie said she did not agree with it and asked the media for help.

But unexpectedly, both Ms. Xie and the reporter were threatened. Ms. Xie received a call from the after-sales manager in the afternoon, demanding that all information on the Internet must be deleted by 12:00 the next day. If not, Ms. Xie's personal information would be released, and she would definitely not return the car.

In addition, the reporter also received a text message from the after-sales manager, which included "even for your beautiful daughter, Jide". The reporter said that as a father, he was very angry when he received such a text message, so he called the police.

The police then went to the 4S store to learn about the situation. The store manager said that the after-sales manager brought his own personal feelings when dealing with the matter and made some inappropriate remarks, which did not mean to threaten. First apologize to Ms. Xie and the reporter on behalf of the 4S store, and the after-sales manager will also be punished according to the rules and regulations. The manager also agreed to return the car and promised to finish it within 5 working days.

For such a situation, Ms. Xie, as a consumer, bought her own product and was damaged before she got it. It is understandable that she wants to return it, but whether the behavior of the salesperson in the store is a little out of line with the rules of the industry. Even adopted some more "extreme" practices, whether 4S stores should be properly regulated.

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