AutoBeta(AutoBeta.net)09/02 Report--

Following Xiaopeng's "broken shaft", it has recently been exposed that "power outage:" According to the revelation of Xiaopeng's owner, Xiaopeng's car broke out in a large area of the charging pile of the State Grid, which was not resolved for a month. Some car owners said that at the beginning of August, only part of the national network charging piles with a green bottom could not be used. However, other car owners said that BYD and other electric vehicles had no problem charging on the above-mentioned national grid charging piles.

According to the owner, at the beginning of August, only part of the national network charging piles with green bottom could not be used, and these charging piles had little impact on car owners because of their small number. "from the day before yesterday, on August 29, all the charging piles of the national power grid could not be charged." "later, the problem can only be solved by using the charging piles at home and Xiaopeng," the car owner said. "

In addition, some media saw from a photo provided by a car owner that the vehicle could not continue after charging for only more than 50 seconds. However, some car owners said there was no problem for other electric vehicles such as BYD to charge on the above-mentioned national grid charging piles.

It is understood that the car owner once asked Xiaopeng customers about the situation, but the customer service first said that the charging pile was broken, and then said that the problem could be solved after upgrading to Xsmart OS 1.5.1, adding that the relevant version would be launched at the end of the month. However, some car owners said that Xiaopeng customer service said that the problem could not be solved at present.

In response to this, the media verified with the relevant person in charge of Xiaopeng Automobile, and the other party said that he had not received relevant feedback and would reply to the relevant departments after understanding it.

On the afternoon of September 1, Xiaopeng's automobile public relations department responded that it was true that the car owner could not recharge on the national network. "it is due to the upgrade of the national network software system, and the car owner can use Xiaopeng or the charging pile at home to solve the problem."

In response to Xiaopeng's official response, an engineer from State Grid said that if Xiaopeng's car cannot be charged, it may be caused by the manufacturer's software upgrade. "ask the manufacturer specifically."

Xiaopeng car official customer service staff said that Xiaopeng car is only responsible for Xiaopeng overcharging, "the national network can not charge the situation, it is recommended to consult the national network customer service."

Nowadays, the general trend of energy vehicles in the New year, but for many new car companies, the car-building technology is not yet mature, but the new power car-building continues to introduce system updates, just like the previous NIO car owners failed to update the system in Jiayuguan. In fact, like this time, Xiaopeng car was exposed that it could not be recharged in the national network, but other new energy vehicles could be recharged. is this really a problem of its own, but also hope to attract attention, otherwise it will affect its own word of mouth.

Repeated trust crises have also affected Xiaopeng's car sales. Figures show that Xiaopeng delivered 720 cars in July, down from 2989 in June. The cumulative delivery volume from January to July was 9214, failing to meet the target of 10, 000 deliveries.

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