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According to Mr. Wu, he bought a new Beijing Tusheng 2019 for more than 100,000 yuan a few days ago, and then went to sign up the next day. When he saw that the car was a little black, he wiped it with paper, but this wipe really made him difficult!

According to Mr. Wu, he bought a 2019 Beijing Tusheng at Hyundai Tianxingjian 4S store in Beijing on August 23rd. After buying it, he went to sign up the next day. When he saw that the car was a little black, he wiped it with paper. Unexpectedly, he found a big problem with this wipe.

It turned out that after Mr. Wu wiped it with ordinary toilet paper, he found that the car had been painted off, and then he rubbed other parts of the car body, and the car paint could be easily wiped off.

Mr. Wu said that he had been driving for more than a decade and had never seen anything like this. He wiped the paint off the car as soon as he wiped the paper, and now he seriously suspected that the car was an accident car, or that it was repainted and then sold, which was already a fraud. 4S stores are required to give an explanation.

The media followed Mr. Wu to the 4S store to ask about the situation, and the store's sales manager said that if the car was an accident, we would return one for three, so there would be absolutely no accident sales.

Mr. Wu raised two questions:

Question 1: why is the color different when handing over the car?

The sales manager replied that it was possible that the car was not washed too clean at that time, and this color appeared in the process of cleaning.

Question 2: at that time, the people in their store said that even a few dozen yuan to buy a plastic can not be wiped off!

The sales manager replied that this problem does exist, and it may be that there is a certain problem in the process of producing paint.

The reporter asked whether this situation is a normal phenomenon. Is the problem in the production process inferred by yourself or by the manufacturer?

The after-sales manager said that this is inferred by ourselves and can not be erased under normal circumstances, but if you work hard, the friction back and forth will produce high temperature, which is equivalent to scratching with a knife.

'i 'll drive the car over, 'Mr. Wu said.' if you wipe it off, you don't want it, just smash it, or change it or return it.

The sales manager said that it is impossible to return the car, and it does not meet the requirements of the three guarantees law. This is the first time that Mr. Wu has seen this kind of situation, but he will certainly not evade the problem if there is a problem. Now he is also communicating with the manufacturer on how to solve the problem to the maximum extent.

However, half an hour later, the after-sales manager said that it is a normal phenomenon to wipe the corner of the lever and drop the paint, which is the opinion of the manufacturer!

The manufacturer did not even see the specific situation of the vehicle and judged that it was a normal phenomenon for the car to fall off paint. Mr. Wu offered to check whether the same batch of vehicles would have this problem, but this request was rejected by the 4S store. Mr. Wu decided to respond to the local industry and commerce department, and we will continue to pay attention to the follow-up results.

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