AutoBeta(AutoBeta.net)02/13 Report--

Mentioning to love a car is a happy event for every car owner, but just last month, Mr. Jiang in Jiangxi Province only drove FAW-Volkswagen Maiteng for 11 days. After a minor problem with the car, it was sent to Jiangsu Xiezhong Volkswagen 4S store for repair. unexpectedly, he was told that the front face of the car was "disfigured" due to improper operation of the staff.

On January 17th, Mr. Jiang from Jiangxi spent 222000 yuan to present a 19 FAW-Volkswagen Maiteng at the Xiezhong Volkswagen 4S store. Mr. Jiang cherished the car very much. Around January 20, when Mr. Jiang naturally slowed down to 25 yards while driving, the car suddenly made a "whining" sound. At that time, Mr. Jiang thought there was something wrong with the car's gearbox or belt. So on January 27, Mr. Jiang sent his car to the 4S store for repairs, and he went to dinner with his lover.

Not long after the delivery, Mr. Jiang received a call from the 4S store saying that there was something wrong with his car and needed the owner to come and have a look. When Mr. Jiang arrived at the scene, he found that the left front cover and the left headlight of the car's front face had been smashed and the right front cover had been deformed, so his car was "disfigured." At that time, the staff told Mr. Jiang that he had acted improperly and the car hit the wall.

At that time, the management of the 4S store let the car owners take insurance on their own, and they were not responsible for it. As a result, the car owners were very dissatisfied, and the car owners wanted to change the 4S store for a new car. After many unsuccessful negotiations, he turned to the reporter.

Then the manager of the 4S store responded positively, admitting that the owner's mistake caused the car accident and promised to repair the car immediately and maintain the owner five times, but said it was impossible to change the car for the owner. The owner of the car could not accept the reply from the shopkeeper, saying that the car had become an accident and he could not accept it. After many negotiations, the 4S store manager responded again, promising to repair the car immediately, giving the owner a maintenance mileage of 50,000 kilometers and a car refrigerator. After receiving the response from the 4S store, the car owner said that he accepted the remedial measures of the 4S store.

At present, the two sides have reached a settlement.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat