AutoBeta(AutoBeta.net)09/14 Report--

There are media reports that Miss Huang bought a Volvo car, and the contract clearly states that the car enjoys free basic maintenance services for life, but now that the 4S store has been closed, the service on the contract has become a piece of paper. Ms Huang turned to the media for help to find a solution.

According to Miss Huang, she bought a Volvo V40 at a Shanghai Shizhiwo 4S store in July 2017 at a price of 210000.

According to Miss Huang, the reason why I chose this 4S store to buy a car at that time was that the contract had the service of enjoying free basic maintenance for life. However, last month, when Miss Huang planned to go to the 4S store for basic car maintenance, she found that the 4S store had closed down.

When the media and Miss Huang came to this Shizhiwo 4S store, there was a notice of suspension posted at the door of the store, and someone in the store was cleaning up. The person in charge of the park told reporters that the company moved out in July this year because of poor management. As the company's house expires in July 2018, Rundong (Shanghai Shizhiwo 4S store) had some problems with its own operation and moved out in July this year, said the director of the park's investment promotion department.

Miss Huang believes that after the 4S store is closed, she should at least call to tell her where to enjoy the service in the contract, but she doesn't say anything about her life. When she comes over when she needs it, she finds that the store has been closed.

To this end, Miss Huang dialed the Volvo car after-sales service hotline, Volvo car salesman said that Volvo has cancelled the brand license of this store, follow-up maintenance can be done in other authorized stores, but because the free service on the contract is not a manufacturer's activity, there is no guarantee of such a free maintenance service.

Subsequently, the reporter came to Putuo District City Management Director Zheng Market Management Office to learn that in the past two months, they had received six related complaints, and they had interviewed the relevant person in charge of the enterprise. the relevant follow-up complaints were asked and recorded, and the person in charge of the place made a clear statement and commitment to transfer the relevant complaints to Rundong Automobile Group Co., Ltd. Shanghai (branch) Company for unified handling. The relevant demands of Miss Huang will also be promptly transferred to the Shanghai Branch of Rundong Automobile Group Co., Ltd. and the territorial market regulatory authority to ensure that the rights and interests of consumers are effectively protected.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat