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According to an annual reliability survey of car brands released by British media, Tesla ranked fourth in the survey of 31 manufacturers, with a score of 96.9%. The top three were all picked by Japanese brands, followed by Lexus, Toyota and Suzuki.

There is no doubt that Lexus, with the title of "craftsman spirit", ranks first, and Lexus is a Toyota brand and certainly has a good inheritance.

It is reported that the survey is based on the real car experience of 18119 users, including the number of failures, as well as the cost and difficulty of repairing them.

Tesla not only ranked fourth in overall brand reliability, but also ranked Model S as the most reliable all-electric vehicle in the "electric and hybrid" category, with a score of 98.9%, higher than BMW i3, Nissan Leaf and Renault Zoe.

In fact, Tesla is suffering from doubts about service and quality recently. Tesla electric vehicle quality control, workmanship, quality problems have almost become a major black spot of the brand, not only by user complaints, and even some simple failures are only caused by defects in the manufacturing process. These problems look very serious after being exposed by the media, but Tesla has always firmly denied that the problems are only an isolated phenomenon.

Last month, NextMove, a German car rental company, cancelled an order for 85 Model 3s because of quality and service problems with 15 cars previously delivered by Tesla. Originally, NextMove still did not give up the purchase agreement with Tesla, only advocated that Tesla could promise to provide good service and deliver the cars on time in the delivery of the remaining 85 Model 3, but Tesla did not think that there were problems with his own vehicles and services, and the two sides finally failed to reach an agreement.

However, Tesla said in a statement that his vehicle quality had reached the highest level in the world, and that the data obtained by Tesla did not indicate that he had any abnormal vehicle quality problems in Germany or other parts of the world, although in the process of transportation to customers, vehicles occasionally have defects, but they are unlikely and are not unique to Tesla.

As for service, Tesla insisted that Tesla set a very high standard for the vehicle, and any dissatisfied customer could get a full refund within seven days after the purchase. At the same time, Tesla will quickly solve problems for the affected customers and will expand the construction of service centers around the world in the future.

In addition, we learned from the relevant complaint platform that there are a large number of screen cracks and screen leakage problems in Tesla's Model S model, which seriously affected the use and safety of the vehicle. Tesla has no official recall measures so far, and users are very disappointed with Tesla's product quality.

In the face of complaints from many users, Tesla's current attitude appears to be somewhat arrogant, not only did not find problems with their own product quality, took the initiative to implement the recall, but also shifted the responsibility to users, suggesting users to replace the screen at their own expense.

If the above screen leakage and body panel gap faults are attributed to manufacturing process defects, then Tesla's frequent autopilot failures and vehicle spontaneous combustion incidents in recent years are directly related to vehicle safety. According to the data, there are all kinds of electrical faults in Tesla's products, some of which have even seriously endangered the personal safety of users.

Tesla car workmanship, quality control, quality problems, after-sales level of frequent complaints, and even buyers can not stand it, either embarked on the road of safeguarding rights, or directly unsubscribed. Nowadays, in the environment of intensified competition in the new energy vehicle industry, Tesla still needs to make more efforts in manufacturing technology, quality and quality control in order to further seize the market and consolidate its position in the future.

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