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According to relevant media reports, Mr. Jiang of Xuzhou bought a Volkswagen Passat car, and the result was that the car broke down within 5 days. Since then, although it has been repaired many times by 4S shop, the problem has not been completely solved. What makes Mr. Jiang even more angry is that the 4S shop actually concealed from him the vehicle "big disassembly", replaced the new engine. Mr. Jiang's request to change cars was rejected by the store.

Mr. Jiang said that the engine is a relatively core place for the car. It is very uncomfortable to watch his new car being "disassembled."

On September 13, the reporter and Mr. Jiang went to Xuzhou Shanghai Pengzhongda automobile 4S shop maintenance workshop again, the original disassembled Passat new car has been reassembled, there are maintenance personnel are testing the vehicle.

According to Mr. Jiang, on April 30 this year, he bought a Volkswagen new hybrid Passat sedan at Xuzhou Shangpeng Zhongda Automobile 4S Store. As a result, it broke down after only five days of driving. The vehicle instrument prompted a high temperature warning prompt, so he contacted the 4S shop, the store said to send the car to the store for testing.

Then Mr. Jiang sent the vehicle for inspection. After 3 days of maintenance in 4S shop, Mr. Jiang drove the car back, but various alarm signals still appeared on the dashboard. These include abnormal fluid levels, lack of coolant or engine failure, excessive engine temperatures, etc.

In order to solve the fault problem, Mr. Jiang sent the vehicle to 4S shop many times, but every time he left the 4S shop, the fault problem of the car would appear again.

Mr. Jiang said: "Sometimes it is from here to go, not yet home to start fault alarm, some the next morning alarm, some two or three days after the alarm."

On September 2, the car's fault light kept alarming again, so Mr. Jiang had to send the car to 4S shop for repair. Unexpectedly, the vehicle was disassembled by maintenance personnel and replaced with a new engine.

Mr. Jiang said that 4S stores did not inform and ask for our opinions, and replaced the engine privately. For our consumers, they did not get respect.

As for why the new car needs to replace the engine, the after-sales manager of 4S shop said that the original engine of the new car has been damaged due to high temperature and water shortage. Because it is aluminum, the cylinder block and cylinder head deform after high temperature. The high temperature and lack of water in the vehicle may be due to the fact that the coolant pipe of the new car was not installed at the factory. In order to solve the problem, they solve all the quality problems.

In addition, the after-sales manager said that after replacing the new engine and coolant pipe, the vehicle problem will be completely solved. In order to compensate Mr. Jiang, 4S shop can extend the warranty for one year. However, Mr. Jiang is not satisfied with the scheme of 4S shop. He put forward the requirement of changing the car, but 4S shop said that according to the "Regulations on Three Guarantees of Automobile," only the engine replacement twice can not solve the fault problem, so as to meet the conditions for returning and replacing the car.

In response to this matter, a lawyer said that 4S shop privately replaced the engine, first of all violated the consumer's right to know, in addition, compared with the "three guarantees of automobiles" Mr. Jiang did not meet the conditions for car replacement, but the "three guarantees of automobiles" also required sellers to deliver qualified automobile products to consumers, while the tubes of the new coolant were not installed, which was entirely the quality problem of the vehicle itself. Mr. Jiang could advocate car replacement according to the Contract Law.

At present, Mr. Jiang is still negotiating with Xuzhou Shangpeng Zhongda 4S Store, and the follow-up situation will continue to pay attention to it.

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