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According to relevant media reports, Mr. Li from Weifang bought a BMW X3 a few days ago, and as a result, the air conditioner could not be cooled on the same day. Find 4s store to understand, the other side said that this situation is the first case, need to be removed one by one, but has not found out the reason.

It is understood that Mr. Li bought a new BMW X3 SUV at the BMW Shengbao 4s store on August 16 this year and found something wrong with the air conditioner when it was delivered.

Mr. Li's wife said that when she was picking up the car, she asked the shop if there was no problem with the car, and the store confirmed that there was no problem, so she drove the car away. As a result, the car blew hot air as soon as it went out. As he was not familiar with the vehicle, the owner thought it was his own operation problem, so he drove away, but the next day the vehicle still did not work, so he came to the 4S store to look for the reason.

After the inspection of 4s shop maintenance personnel, and did a pressure test is no problem, and finally judged to be lack of fluorine, so it leads to non-cooling. Subsequently, the 4S store added fluorine to the vehicle, which was fine. The car owner didn't think much about it, thinking that there was really a lack of fluorine, because after being filled with fluorine, the air conditioner began to blow cold, so he left.

A few days later, the car was in the same condition again, and the air conditioner was not cool again. Subsequently, the owner once again found the BMW Shengbao 4s store, reflecting the car situation, and this time the 4s store's advice is to re-examine and repair the vehicle, carefully check what went wrong, and then repair it.

The owner of the car was very angry and said, "less than half a month after I bought the car, I was asked to leave the car here for inspection and maintenance, and they don't know what went wrong. This is the first case, and it needs to be checked one by one, so it's troublesome." The owner also said that when asked where the 4S store needed to repair the vehicle, the store said it would remove the entire dashboard and then check the air conditioning-related areas one by one.

As for the maintenance plan given by the 4s store, Mr. Li and his wife said they could not accept it and thought it was a vehicle problem, so they wanted to return the car. It has negotiated with BMW Shengbao 4s store many times before, but no consensus has been reached.

On September 11, the reporter again came to the BMW Shengbao 4s store to look for the relevant responsible personnel. in view of the situation that the air conditioner of Mr. Li's new car was not cooled, the store responded that it was true and had negotiated with Mr. Li and his wife for many times. as the current situation of the vehicle is not within the scope of "three guarantees", it does not meet the conditions for return. Therefore, two other solutions are provided: one is to accept maintenance and talk about compensation; the other is to buy back the car at a high price, excluding insurance, taxes and fees and liquidated damages (about 50,000 yuan).

In fact, from the relevant complaint platform, BMW air conditioners do not cool a lot of cases. In addition, netizens learned from the car forum that this may also be a common fault of BMW.

In response to this matter, the reporter also learned from the relevant legal personages that consumers need to provide accurate evidence to prove that there are problems with vehicles before delivery. if true, the behavior of 4s stores will constitute consumer fraud, and consumers can protect their rights normally. For the 4s store, it is necessary to issue a vehicle inspection list at the time of delivery to prove that the vehicle is in good condition at that time, and that the vehicle inspection list signed by the consumer does not meet the return conditions.

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