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In September last year, Ms. Tu saw a Mercedes-Benz C200 Coupe two-door coupe in a 4S shop. Because this car is popular, there is no car in the 4S shop. A few days later, Ms. Tu suddenly received a call from a salesperson saying there was a brand-new Mercedes-Benz C200 Coupe show car and told Ms. Tu that there was no maintenance record or quality damage to the car.

Ms. Tu went to the 4S store and found that the car had run 2500 kilometers, but because the salesperson made a guarantee, Ms. Tu finally bought it for 320,000 yuan.

Ms. Tu should be happy to get a new car, but the reality is contrary to the fact. According to Ms. Tu, new car driving soon appeared a lot of problems, just bought a new car appeared so many problems let Ms. Tu puzzled.

In July this year, Ms. Tu drove her car to 4S shop for maintenance. The staff of 4S shop said that there were so many problems with the new car, either due to improper use or maintenance of the new car.

Ms. Tu said that the new car had never been repaired, and then the 4S shop helped Ms. Tu check the maintenance records, which surprised Ms. Tu.

It turns out that the car will have a maintenance claim record as early as November 2017, and the bumper and front hood will be repaired in July 2018. However, in the car purchase contract signed by 4S shop and Ms. Tu, it is written in black and white that "the vehicle has no quality damage".

Why does this car have multiple maintenance records before it goes on sale? The insurance company staff inquired and learned that the vehicle was a short-term commercial insurance from November 13 to 19, 2017. During this time period, there was one accident record, reported on November 19, 2017, showing that a rear bumper deflector was replaced.

This situation makes Ms. Tu very angry, this car obviously has maintenance records, but 4S shop maintenance personnel said the vehicle has no quality damage. The person in charge of the 4S shop said that the manufacturer must have run to this car, otherwise there would be no record of 2500 kilometers. It was damaged and repaired during the running process, but there was no maintenance record for this car and he did not know it.

According to relevant management regulations, 4S shop, whether selling new car or used car, will do a pre-delivery inspection before the vehicle is delivered to the owner. As long as the frame is input, the maintenance history of the vehicle can be easily found, but 4S shop indicates that no problem has been found, which is hard to believe. Ms. Tu believes that 4S shop deliberately conceals the specific situation of the vehicle has been a fraud behavior, 4S shop offered to pay 200,000 yuan, Ms. Tu also said that she could not accept.

The media asked the lawyer, the lawyer said, through some normal testing, or some simple maintenance record inquiry, can know that this car is a maintenance car, in this case, 4S shop also sold the car to consumers and clearly informed that the vehicle has no quality damage, it is obvious, 4S shop has been suspected of fraud. Well, in this case, according to the provisions of the Consumer Rights and Interests Protection Law, in this case, the consumer should be given compensation for the corresponding legal liability of one to three.

Whether it is a new car or a used car, it is necessary to inspect the vehicle before picking up the car. If the vehicle is sold without inspection, it is the responsibility of the 4S shop. If the inspection found that there are problems still sold to consumers is fraud.

For this reason, Ms. Tu will protect her rights through legal channels, and we will continue to pay attention to Ms. Tu's rights protection matters!

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