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In July this year, Mr. Li, a citizen, bought a Toyota Crown at Haibang Toyota 4S Store. The Toyota Crown is a 4S store for trial driving, with a mileage of about 26000 kilometers. The sales staff of the 4S store said that the rest of the vehicle had not been repaired. Mr. Li agreed that the rear bumper was replaced in the rear-end collision. The original price of the car was 381800 yuan. After negotiation, the price offered by the 4S store was 216000 yuan, which was nearly 170000 yuan cheaper than the original price. Mr. Li finally bought the car. Until he wanted to sell the car again, he found that the odometer was abnormal and the engine and other important parts had maintenance records.

A month after the car was acquired, Mr. Li made an inquiry through the used car trading platform and other 4S stores because he wanted to sell the Toyota crown, and found that the kilometers of the vehicle at several time points were abnormal.

The mileage of the car was 12120 on March 24, 2017, showing normal data, while on April 4, 2017, the mileage was 4010 kilometers, indicating abnormal data. By February 8, 2018, the mileage of the vehicle was shown to be zero. What scares Mr. Li even more is that the car is not only repaired and replaced by the rear bumper, as the 4S store salesman said. The vehicle's engine, chassis, fender, gearbox and other places have maintenance records. These records have also been confirmed by the used car platform that commissioned the transaction.

The second-hand car buyer said that the car with such maintenance records belongs to the accident car, and the maintenance records cannot be messed up and cannot be revoked all over the country. it is precisely because of the maintenance records that the purchasers undercut Mr. Li's price. he even claimed that he would give up buying Mr. Li's car if the offer was high. Mr. Li said that the car can buy 200000 yuan without maintenance information. Now the car has maintenance records, which can not be changed in the computer, and can be seen in 4s stores. The car may only sell for 150000 or even 120000.

After that, Mr. Li repeatedly approached the Haibang Toyota 4S store in Changshu City for negotiation, but the other party responded that the data records were false and could provide proof to Mr. Li. In order to verify the relevant situation, Mr. Li found the 4S store again, and another salesperson explained that all the test drivers in the store had this kind of record, and that there were mainly many cooperative units coming back to the store to purchase spare parts. the out-of-stock records of these parts will be accumulated on the test drive, while the kilometers are just casually entered, and it is also said that the record of the parts out of the warehouse should be recorded on the test car.

Mr. Li said it was difficult to accept such a statement. He hoped that the 4S store would provide relevant credentials, but the other party could not come up with them. For this reason, Mr. Li's request to return the car was rejected by the 4S store.

In response to Mr. Li's car purchase experience, the lawyer said that this maintenance record really exists after all, and even if the vehicle engine is not repaired, it is necessary for the 4S store to inform Mr. Li in advance of the existence of this maintenance record, otherwise it will infringe upon consumers' right to know. In addition, the lawyer also believes that it is unreasonable for Changshu Haibang Toyota 4S store to turn parts out of storage into vehicle maintenance records.

At present, Mr. Li has reported the problems existing in Haibang Toyota 4S store to the market regulatory department of Changshu City.

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