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When buying a new car, it turned out to be a display vehicle, and the owner complained about the Mazda 4S store.

2024-11-21 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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According to relevant media reports, Mr. Yu of Minhou bought a new Mazda car last month, only to pay for the new car and found that his car was a display car, so he went to the 4S store and asked about it. The 4S store said that the group-buying car is usually a special price model, or it could be a display car.

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In August, Mr. Yan of Minhou bought a Mazda CX-5 SUV at Longyi Mazda 4S store. He thought that if he attended the group purchase meeting, he would be able to get a new car at a better price and pay a down payment, but he found that the car he bought was a display car.

It is understood that when Mr. Kui got the car, he saw that the frame number on the new car and the frame number on the invoice were the same as the frame number of the special car he had taken in the showroom, that is, the car was not only a special car but also a display car. in addition, the production date is still produced in September 2018, which is unacceptable.

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Mr. Yu said that because the display vehicle has been placed in the exhibition hall, often many people come up to experience, the interior of the vehicle will certainly appear certain wear and tear, and after the vehicle has been in use for more than a year, the battery may also have problems.

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After looking at Mr. Kui's car purchase contract, I found that there were no hints and notes on the display car and so on, which was what annoyed Mr. Kui most, because the other party did not tell him this.

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The car that spent nearly 200000 yuan to buy turned out to be a display car that had been stored for a year, which was unacceptable to Mr. Lang. Then the reporter accompanied Mr. Wei to the 4S store again to learn about the situation. The manager of the 4S store said that the cars participating in the group purchase are basically special and inventory cars, so they will give such a preferential price.

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As for the manager, Mr. Xi said that he thought the other party had confused the difference between the stock car and the display car. In Mr. Yu's view, he was able to accept inventory cars, but not display cars, and with regard to the preferential prices expressed by the manager, Mr. Li recalled that all group-buying vehicles had preferential prices on that day, but the other party did not specify them at that time.

At present, Mr. Yu's demand is that he can accept the replacement of a car that is in stock within half a year. But the 4S store rejected Mr. Kui's request on the grounds that an invoice had been issued.

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When asked whether the manager sales staff took the initiative to inform consumers during the sales process, they said that it may be some mistakes in the process of the sales consultant, but normally they will not mention that the sales consultant is mainly responsible for the introduction of the product.

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In response to this matter, the reporter also consulted relevant legal personages. The lawyer said that consumers buying a car is a new car in the real sense, and this new car and the 4S store display vehicle belong to two different concepts. From the perspective of consumers' rights and interests, consumers require 4S stores to provide them with new cars in the real sense, in line with the trading habits of consumers and sellers, and also protected by law.

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At present, the manager of Longyi Mazda 4S store said that he would continue to negotiate with Mr.

In order to get more cost-effective vehicles, many consumers will participate in group buying meetings or car-buying festivals, hoping that consumers will ask for more details about special cars, and as merchants should also take the initiative to inform the unfavorable factors of the goods.

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