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According to relevant media reports, Mr. Liu from Kaifeng, Henan Province spent nearly one million yuan on a BMW, but he did not expect that the new car could not stop after ten days of driving, and went to the 4S store to ask for an explanation.

In June this year, Mr. Liu spent nearly $1 million on a BMW X5 SUV at the Hengxin BMW 4S store in Zhengzhou. Less than 30 hours after the new car was driven, the brake broke down.

Mr. Liu said that when he was driving the car, the dashboard suddenly gave an alarm, and then he stepped on the brake and found that he could not step on it, because the car was still moving forward when he stepped on the brake, but barely controlled it when he stepped on the second foot. As the speed of the car was not fast at that time, there was no damage to the vehicles and personnel.

Then Mr. Liu immediately contacted the 4S store and towed the vehicle back to the store for repair. Mr. Liu said that after inspection, it was found that there was a problem with the braking system of the vehicle, and the store also said that it was a quality problem and needed to be repaired. Because there is something wrong with the new car, Mr. Liu certainly cannot accept it and hopes to return the car and change it.

However, the 4S store said that it did not meet the requirements, first help Mr. Liu carry out maintenance, and then discuss the issue of compensation. Finally, after listening to the 4S store, Mr. Liu also agreed to repair the car. But the practices of the 4S store are unbearable for Mr. Liu.

Mr. Liu said that he repeatedly asked the store to send factory personnel to carry out vehicle testing, but the 4S store replied that he could not, and his attitude was very arrogant.

Mr. Liu also said that because the brake failure of the vehicle is a very serious problem, it has caused a very big safety risk, but the 4S store said it was a minor problem every time it replied.

With regard to the problems with Mr. Liu's new car, a staff member at the 4S store said that there was indeed a quality problem with Mr. Liu's car, but the vehicle system had been upgraded and the problem had been solved. But the store also failed to give a definite answer to the specific question.

Mr. Liu believes that there is a brake problem with the new car, and now the store says it has been repaired, but without giving the exact reason, it is definitely unacceptable. It is impossible to determine whether the car has been repaired or not. In this regard, in the reporter's consultation, 4S store finally agreed to report with BMW manufacturers, and then let manufacturers arrange professionals for inspection.

Once there is a problem with the vehicle braking system, it will not only endanger the safety of car owners and pedestrians and vehicles on the road, so I hope that 4S stores should treat the problems of consumers seriously and carefully, otherwise the serious consequences can not be borne.

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