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According to media reports, the new Passat car bought by Mr. Jiang, a citizen of Xuzhou, at the 4S store of Shanghai Peng Zhongda Automobile in Xuzhou broke down, and although it has been repaired many times since then, the problem has not been completely solved. What makes Mr. Jiang even more angry is that 4S unexpectedly changed the engine without telling him.

Mr. Jiang's car was bought on April 30 this year. The new car broke down just five days after it was bought. The engine was hot and many fault lights were displayed on the vehicle. After contacting the 4S store, the other party said that the car would be sent for testing. After three days of repair in the 4S store, I drove the car back, but there were still all kinds of faulty lights on the dashboard, lack of coolant, engine failure, high engine temperature and so on. Since then, in order to solve the vehicle problem, Mr. Jiang drove the car to the 4S store for testing many times, but the failure of the car will appear again every time he leaves the 4S store.

On September 2 this year, the failure light of the vehicle again called the police, and Mr. Jiang had to send the vehicle to the 4S store for repair. Unexpectedly, the maintenance staff disassembled the vehicle and replaced the engine without telling Mr. Jiang. Mr. Jiang said it was disrespectful for consumers that the 4S store did not inform him to change the engine of the car without authorization.

It is understood that the 4S store did this because the previous engine was short of water due to high temperature, and the cylinder block had been damaged and deformed. As for why the engine of the new car is hot and short of water, Manager Xu, the after-sales manager of the 4S store, explained that the coolant pipe of the new car was not installed when it left the factory, resulting in leakage, so the lack of coolant led to the high temperature and water shortage of the engine.

Manager Xu also said that after the replacement of the new engine and coolant tube, the previous failures and problems of the new car will be completely solved, and in order to compensate Mr. Jiang, the 4S store can extend the guarantee for the car for one year. Mr. Jiang was not satisfied with the plan of the 4S store. He asked to change the car, but it was rejected.

4S said that according to the three-pack regulations of the car, only when the engine is replaced twice has not solved the problem of failure, can it meet the conditions for the return and replacement of the car.

The lawyer said that the private replacement of the engine in the 4S store first infringed on consumers' right to know. In addition, compared with the three-pack regulations of cars, Mr. Jiang did not meet the conditions for changing cars. But the car three-pack rule also requires sellers to deliver qualified automobile products to consumers. The fact that the coolant of this new Passat car is not properly installed is entirely the problem of the vehicle itself, and the owner of the car can advocate changing the car in accordance with the contract Law.

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