AutoBeta(AutoBeta.net)09/25 Report--

On September 18, Ms. Wang took a fancy to a BMW X1 off-road vehicle at the Baohua 4S store in Haining, Zhejiang Province. The price is 202000 and the mortgage payment is made. After Ms. Wang paid the money, she went to her car and took a closer look. She always felt that the car was not new enough.

Ms. Wang said that there was another BMW parked next to her car, with a film on the hood and an anti-collision bar on the side door, but Ms. Wang's car did not.

Ms. Wang asked the salespeople on the scene why the two cars were different, and the explanation given was that each other's BMW was imported, while Ms. Wang's BMW was brilliance, so there was no film or anti-collision strip.

It can be seen that the new car should have lacquer protective film and anti-collision strip Ms. Wang's car does not have, and both cars are domestic, so the explanation given by the salesperson is unconvincing. On that day, Ms. Wang had doubts and chose not to mention the car.

The next day, Ms. Wang came to the 4S store again to check the interior of the car, and you can see that the protective film of the control screen and dashboard in the interior of the new car is gone, and there are traces of floor mats and footprints on the carpet. As a result, Ms. Wang suspected that the car she bought was not a brand new car, but an exhibition car.

In this regard, Ms. Wang raised her own questions to the 4S store, which always insisted that Ms. Wang's car was a new car.

After many times of questioning by Ms. Wang, the 4S store finally admitted that Ms. Wang's car was not a new car, but a display car, but also said that the 4S store had just learned that the car was an exhibition car.

Ms. Wang felt that she had been kept in the dark from the beginning, so Ms. Wang said she wanted to return the car.

Although Ms. Wang paid, she didn't take the car away. Can I ask for a return in this case? Is it a fraud to keep telling the owner that it is a new car when it is clearly a new car?

The sales manager of the 4S store said that the sales did not deliberately hide it, but did not know that the car was on display. In addition, although the car was on display, as long as it met the conditions for delivery, as long as there were no quality problems.

Ms. Wang said that what she bought was that the exhibition car was not a new car, while the sales manager felt that the exhibition car was also a new car, but it was stored in a different location.

As for Ms. Wang's request to return the car, the 4S store also made it clear that the car could not be returned because the car had signed an insurance mortgage contract and could not be returned if there were no quality problems.

When the reporter asked whether consumers should be informed during the sales process that it was an exhibition car, the sales manager said that there was no need for 4S stores to tell consumers that it was an exhibition car unless there was a quality problem with the car. However, lawyers refute the view that 4S stores should tell the truth about the car and it is up to consumers to decide whether to buy the car or not.

Judging from the current situation, Ms. Wang's car does not comply with the agreement to return the car, but she has the right to propose compensation. After negotiation between the two sides, the 4S store finally agreed to compensate Ms. Wang 3500 yuan, including 2500 yuan cash discount and 100 yuan insurance fund.

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