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Something happened to the new Mercedes-Benz again! Mr. Zeng from Kunming, Yunnan Province, bought a new Mercedes-Benz GLC 260L in June this year at a cost of 366800 yuan. After driving the car for a few days, he found something wrong with the gearbox and repeatedly asked for a solution at the 4S store of Zhongshengyuan an Kunxing Mercedes-Benz, but the reply from the other party made Mr. Zeng laugh and cry.

According to media reports, only four days after Mr. Zeng picked up the car in June, he found that there was a serious problem with the car. "on the fourth day, I found that the second gear minus the first gear jitter was very serious, and then I started looking for 4S stores to solve it," Mr. Zeng said. "they kept dragging me to tell me that it was altitude sickness and that altitude sickness was a common problem of GLC 260."

At this point, Mr. Zeng laughed, and he was very puzzled by the "high opposition" of the vehicle. How can a good car have altitude sickness?

Recently, the car owner learned that there was something wrong with the gearbox. Mr. Zeng said: "what they gave in the 4S store is 1000 kilometers, within 60 days, they have been lying to me that it is altitude sickness within the refundable period." It was not until after that deadline that they came for the sixth time to tell me that the manufacturer had come to the conclusion that the gearbox was damaged and that the computer motherboard had to be replaced. "

The 4S store offered to replace the gearbox and computer motherboard for free. Mr. Zeng thought that the problem was so serious that he did not agree and asked the 4S store to return or change the car, but he could not negotiate all the time. Mr. Zeng said, "my new car was just put forward on the fourth day. You said that if I wanted to buy a problem car, I would just buy one in the used car market. Why should I spend so much money on a new car? I can't negotiate with their 4S store now. We just want to return the car or change it."

Mr. and Mrs. Zeng came to the Mercedes-Benz 4S store six or seven times and were unable to communicate directly with the person in charge. This time when the media came, they met the relevant person in charge of the 4S store for the first time.

Mr. and Mrs. Zeng said to the after-sales staff of the Mercedes-Benz 4S store, "is your Mercedes-Benz made of paper?"

Manager Liu of Cosheng an Kunxing Mercedes-Benz 4S store responded, "the problem of customer gear shift irregularity, first of all, we did software correction, and the customer feedback effect was much better after the software correction, but in the process of follow-up use, there was a sense of unevenness. Later, we did further inspection, and there were indeed some quality problems. If it is a quality problem, we must solve it in the first place." The 4S store said it would negotiate with the car owner.

According to the different responses of 4S store, netizens also expressed great surprise. Some netizens think that if the car has altitude sickness, do you want to prepare a few oxygen tanks for the car? Some netizens said, "660000 of them are leaking oil, not to mention more than 300,000."

If there is no good solution, netizens suggest sitting in the Mercedes-Benz and crying.

Mercedes-Benz service convention clearly states that within 60 days from the date of issuing a car invoice or within 3000 km of mileage (whichever comes first), if major parts need to be replaced due to product quality problems, consumers can directly request the replacement of new cars of the same model and model free of charge.

Now the problem arises soon after picking up the car. It is only after the service agreement that the gearbox needs to be replaced. How will Mercedes-Benz 4S stores and Mercedes-Benz manufacturers deal with it? It's worth watching.

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