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In May this year, Mr. Yu from Pingtan spent more than 400,000 yuan on a Mercedes-Benz GLC200 at Fujian Bosyunda Automobile sales and Service Co., Ltd., located in Fuqing. But this new Mercedes-Benz car, which is only used for more than 2,000 kilometers, suddenly ignited spontaneously in the course of driving, and the whole car was badly burned.

Mr. Yu described that while the vehicle was moving, suddenly the throttle could not be increased. Because the speed of the car was relatively slow, he saw the smoke coming from the hood of the vehicle, so Mr. Yu immediately got out of the car to check the situation and found that a fire appeared at the right front wheel of the vehicle. In less than a minute, all the flames burned back along the vehicle, and ten minutes later the vehicle was burnt out, very fast.

Subsequently, Mr. Yu found the Fujian Boss Yunda Automobile 4S store where he bought the car. The technical staff of Mercedes-Benz has tested the car and issued a report. The report showed that the possibility of the fire caused by product quality was completely ruled out. The preliminary test shows that the winding of the transmission shaft is the source of ignition. But the fire started at the bottom of the right side of the co-driver of the vehicle at the time of the incident.

On the other hand, the inspection report commissioned by Ping an Insurance shows that combustion accidents caused by fuel pipeline leakage cannot be ruled out. Mr. Yu said that the inspection agency commissioned by Ping an Insurance reported that the situation was very similar to that at the time of the incident. The fuel burned quickly when the vehicle was moving, and the throttle could not be added to the gas.

Mr. Yu said he just wanted Mercedes-Benz to give a fair and just account. On the other hand, the 4S store said that the weak acceleration mentioned by Mr. Yu can be caused by many factors, and there may also be external forces leading to weak acceleration, and the weak acceleration indicated by the situation at the scene is only the personal perception of the car owner, not that there is a fault.

Finally, the 4S store manager said that both sides now hold different views on the two test reports, and they can also jointly entrust a third-party appraisal agency, but there are still some defects and flaws in the legal basis. I hope Mr. Yu can go through legal proceedings to appoint an appraisal institution by the court. When the results come out, the two sides can communicate further.

We have seen a lot of news about accidents after the purchase of new cars, but I think 4S stores should actively face the problems and negotiate with consumers to solve them, so that consumers can rest assured that they buy cars.

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