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In January this year, Mr. Liu from Guangzhou spent more than 420000 yuan on an Audi Q5L car from Guangzhou Nanling Aoshen Automobile Co., Ltd. Until August, Mr. Liu drove the car to the 4S store for maintenance, and in the process of maintenance, the vehicle suddenly emitted white smoke. Mr. Liu thought the car was lit, and the 4S store maintenance master was dumbfounded.

Mr. Liu said that when the 4S shopkeeper changed the engine oil, he poured about 4 liters of clean oil and about 5 liters of engine oil into the engine. At that time, Mr. Liu happened to be nearby, so he reminded the master whether the engine capacity would not be enough, while the maintenance master said it was all right. He got on the bus and started the vehicle, and then the whole car emitted white smoke.

Mr. Liu was dumbfounded on the spot, thinking that the car was lit and burning. Unexpectedly, the first time he gave the vehicle maintenance, he saw his car smoke with his own eyes. The 4S store maintenance master himself was confused and did not explain anything. Later, the next master saw the situation and hurriedly came to help.

The smoke lasted for more than ten minutes, and the owner thought he would drive the car to the 4S store for maintenance. Unexpectedly, the operation of the maintenance staff made Mr. Liu feel very disappointed.

The engine capacity of this car is about 4.2 to 4.3 liters, but the maintenance technician has doubled it. Therefore, Mr. Liu felt that the vehicle engine was damaged and asked for an explanation from the 4S store and a certificate from the 4S store to prove that the smoke did not have any effect on the engine. But the 4S store did not dare to issue a certificate, saying that it would extend the engine guarantee to Mr. Liu for two years.

Mr. Liu expressed unwillingness, so that if the engine breaks down in the future, the 4S store will not be responsible.

Mai Jiansheng, deputy director of the expert Affairs working Committee of the Guangzhou Motor vehicle maintenance Industry Association, said that the occurrence of this situation will have a little impact on the operation of the vehicle engine, mechanical mechanisms and other parts, but the impact is not great. As for how serious the damage is, it depends on whether the situation was dealt with in a timely and proper manner.

At present, the two sides have not reached an agreement on the outcome of the settlement, so Mr. Liu has sued the 4S store in the local court.

4S store is a mature automobile sales and service center, which has a complete and standardized service system, whether the whole vehicle or parts can guarantee the original car, which is also the core competitiveness of 4S store, so the operation of employees should be standardized. avoid unnecessary accidents, so that consumers can avoid after-sales service, repair, maintenance and other aspects of worry.

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