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Recently, Mr. Fan in Haikou was rear-ended by a truck while driving, and then sent the vehicle to FAW Toyota 4S store on Nanhai Avenue in Haikou for maintenance. When the delivery time of the vehicle was about to arrive, Mr. Fan received a call from the staff of the 4S store, who said that the airbag exploded during the maintenance of the vehicle.

Mr. Fan said that at that time, the vehicle was only rear-ended, and there was no other problem other than the collision on the left rear of the vehicle. After receiving the call, he hurried to the 4S store. After arriving at the store, Mr. Fan found that the condition of his vehicle was even more serious than before it was sent to the 4S store. The cab was a mess, the airbags were opened, the hood of the car was crooked, the seat was torn, and the windshield near the right was blown.

On the same day, the 4S store also transferred the monitoring of the maintenance workshop, and the monitoring footage showed a worker cutting and polishing the rear of Mr. Fan's vehicle, when suddenly there was a loud noise, which scared the worker to hide to one side. It was later found that there was a problem with a wire connected to the airbag at the back of the vehicle.

The maintenance side of the 4S store said that because the rear-end deformation of the vehicle needs to be repaired by pulling the sheet metal, in this process, the power cord of the vehicle touches the airbag line, which leads to the bounce of the airbag.

The staff of the maintenance Section of Haikou Road Transport Management Office went to the scene to investigate and verify that the 4S store should be responsible for the current situation, because the 4S store did not check the hidden danger when picking up the car to determine the damage, which led to the main cause of secondary damage caused by the explosion of the airbag. Subsequently, the staff of the Office of Operations Management also coordinated the two sides to negotiate and deal with the matter.

4S store said that it is true that they did not find hidden dangers in the maintenance process, resulting in secondary injuries, and are willing to bear the corresponding responsibility and compensate for Mr. Fan's losses. As the vehicle was bought in early 2017 and more than two years old from the date of the accident, the amount of compensation will rise to a floating point according to the current second-hand price of 18-190000 of the vehicle market, seeking psychological comfort and psychological balance of the car owner.

Mr. Fan believes that the total cost of the car was about 340000 when it was bought back, but now it is difficult to accept the compensation because of the rear-end collision, and he said that he will continue to negotiate with the 4S store. If the final negotiation is not done, he will go through legal procedures to protect his own rights and interests.

4S store is a mature automobile sales and service center, which has a complete and standardized service system, which is also the core competitiveness of 4S store, so we should standardize the operation of employees and avoid unnecessary accidents. only in this way can consumers avoid the worries in after-sales service, repair, maintenance and so on.

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