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In August this year, Mr. Lin of Ningde bought a Volkswagen Bora at Fuzhou Yingzhong FAW-Volkswagen 4S store, which was originally intended to be used as a wedding car for Mr. Lin's wedding. However, the day before picking up the car, the staff of the 4S store informed that the vehicle had been collided on the way back from the sign. Because the car has not been delivered in time has affected the wedding, and Yingzhong FAW-Volkswagen 4S store for the handling of this matter is to make Mr. Lin angry.

At that time, the 4S store charged 3000 yuan for licensing service fee, and an accident occurred on the return journey of the vehicle license plate, resulting in obvious dents in the rear bumper and door of the vehicle. The 4S store said that the car owner could not offer to return the car or other compensation. After the car insurance, the 4S store evaded the liability. Has paid 3000 yuan of licensing service fee, now the responsibility is still on his own, Mr. Lin said it was unreasonable.

The lawyer believes that if the car is not actually delivered to Mr. Lin in the accident, the resulting losses should be borne by the 4S store.

The 4S store responded that the accident was the full responsibility of the other party, and the vehicle still belonged to a relatively minor damage, mainly some appearance, which did not affect the safe driving of the vehicle, and then there would be a negotiation with the customer. if the two parties fail to reach a consensus on the settlement plan, they can also take judicial or litigation procedures.

In this matter, Mr. Lin's demand is that the 4S store can change cars. If it really fails to meet the requirements, the 4S store can give a reasonable compensation plan, which is also acceptable.

It is very difficult for ordinary people to compete with big enterprises such as 4S stores, and the licensing service signed by Mr. Lin also shows that the car cannot be returned in case of an accident on the way, but just imagine the accident happened before the new car was bought. 4S store is evading direct shirking responsibility, as a car owner will have what view. Whether the 4S store should actively cooperate with car owners to solve the problem.

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